Engineering Program Manager, Data Services Apple Services Engineering

The Apple Services Engineering team is one of the most exciting examples of Apples long-held passion for combining art and technology. These are the people who power the App Store Apple TV Apple Music Apple Podcasts and Apple Books. And they do it on a massive scale meeting Apples high expectations with dedication to deliver a huge variety of entertainment in over 35 languages to more than 150 countries. nnOur Program Managers partner with engineers who build secure end-to-end solutions. Thanks to Apples unique integration of hardware software and services engineers and Program Managers partner to get behind a single unified vision. That vision always includes a deep commitment to strengthening Apples privacy policy one of Apples core values. Although services are a bigger part of Apples business than ever before these teams remain small nimble and multi-functional offering greater exposure to the array of opportunities here.

The Cloud Infrastructure team as part of the Apple Services Engineering organization is seeking an exceptional Engineering Program Manager (EPM) who is passionate about Apples products and values and who loves working with infrastructure technologies at scale. This is a highly technical hands-on position where you will work with Data Services development and Site Reliability Engineering (SRE) teams. Teams across Apple rely on us for infrastructure that help them build services that scale globally are highly available and just work. We listen to different perspectives help surface innovative ideas and drive decisions that move us forward. Youll need a strong background in program and project management complemented by your technical abilities. You are skilled at driving software product development across a globally distributed organization and delivering new products and features that meaningfully surprise and delight our internal customers.

Drive program roadmap and strategy: partner with engineering to define and execute a program or domain roadmap nDevelop and maintain project plans schedules and resource allocationnLead cross-functional discussions with stakeholders to prioritize and establish a strategic program roadmapnIdentify and manage project risks issues and dependencies escalating as needednTrack project progress monitor key performance indicators (KPIs)nProduce succinct and timely status reports to stakeholdersnEstablish and maintain feedback loops: develop and sustain a robust feedback loop with stakeholders partners and users to drive iterative improvements ensuring that products continuously evolve to meet user needs and program objectivesnDefine success metrics: Assist in the development and monitoring of key product metrics that align with broader product goals enabling clear measurement of data services success and impactnFoster cross-functional relationships: build strong collaborative relationships across the organization facilitating seamless communication between teams and fostering a unified approach to program goalsnChampion best practices in project management and software development methodologies Drive process improvements and standardization across data services domain

5 years of program management product management systems engineering or equivalent experiencenExcellent project management skills to drive schedules dependencies critical path and risksnSolid technical understanding of large scale distributed software systems event streaming data pipelines distributed databases cloud architecturenStrong relationship management and facilitation skills both within diverse engineering teams and cross functional organizationsnExcellent verbal and written communication and presentation skills including the ability to convey information in a clear concise and credible mannernExperience with release planning and SDLC methodologiesnFamiliarity with system reliability engineering (SRE) process and deliverablesnAbility to partner with product and engineering teams to translate user needs into actionable requirementsnStrong facilitation skills (requirements sessions design meetings progress and status meetings)nBS/MS in Computer Science Engineering or similar technical field or at least 5 years of comparable experience

Experience working with globally distributed teamsnExperience building feature and technical roadmapsnAbility to identify gaps in solutions debate approaches and weigh in on tradeoffsnFamiliarity with open-source software development processes