Engineering Program Manager, Capacity Management, Apple Services Engineering

The Apple Services Engineering team is one of the most exciting examples of Apples long-held passion for combining art and technology. These are the people who power the App Store Apple TV Apple Music Apple Podcasts and Apple Books. And they do it on an extensive scale meeting Apples high expectations with dedication to deliver a huge variety of entertainment in over 35 languages to more than 150 countries. Our Program Managers partner with engineers who build secure end-to-end solutions. Thanks to Apples unique integration of hardware software and services engineers and Program Managers partner to get behind a single unified vision. That vision always includes a deep commitment to strengthening Apples privacy policy one of Apples core values. Although services are a bigger part of Apples business than ever before these teams remain small flexible and cross-functional offering greater exposure to the array of opportunities

As Engineering Program Manager Capacity Management and Operations you will lead the strategic roadmap for Apples infrastructure. This role is at the intersection of Finance Engineering and Product serving as the primary architect of our resource roadmap. Partnering closely with SREs and Platform teams you will translate product growth into hardware requirements and executive-level financial strategy and ensure our global infrastructure scales ahead of demand while maintaining efficiency.

Capacity Governance: Drive the end-to-end Supply vs. Demand equation for cloud infrastructure. Lead the monthly consolidation of infrastructure forecasts across all Efficiency: Partner closely with SREs to understand Cloud FinOps initiatives. Beyond just tracking spend identify underutilized resources optimize instance types and advocate for architectural changes to significantly optimize unit costs and improve infrastructure Demand u0026 Risk Mitigation: Develop and implement contingency models for events or major product launches. Ensure service uptime by strategically managing buffer capacity and identifying potential supply chain or regional pinch points in infrastructure u0026 Tooling Roadmap: Collaborate with Data Engineering to move away from manual processes. Advocate for and help design automated workflows that provide real-time visibility into burn rates and capacity buffers enhancing forecasting accuracy and Influence: Synthesize vast datasets and complex technical telemetry into high-signal narratives and actionable insights for VPs and Directors. Possess the diplomatic challenger mindsetthe ability to strategically justify large capex while also pushing back on engineering over-provisioning to maintain fiscal u0026 Metadata Management: Serve as the Front Door for new services and platforms. Ensure they are integrated into forecasting tools with correct cost-attribution scaling logic and metadata from day one enabling accurate financial tracking and uphold and champion Apples core principles in all aspects of work fostering a culture of integrity innovation and excellence.n

7 years of progressive experience in Engineering Program Management (EPM) Infrastructure Planning or Cloud Infrastructure Financial Operations preferably within a large-scale high-growth technology Breadth: Strong understanding of architecture and the nuances between compute storage and egress costs across various cloud providers and/or private cloud Proficiency: Mastery of data visualization tools (e.g. Tableau) and a strong preference for SQL proficiency to query infrastructure telemetry and financial data degree in Finance Economics Business Computer Science or a related quantitative field or related industry experience.n

Strategic Thinking: Demonstrated ability to apply strategic planning principles such as the 70% Rule (planning for 70-80% utilization to absorb market shocks) and identifying Skill Shadows or quantitative gaps in infrastructure and resource : Strong executive presence with the ability to translate complex technical telemetry and operational data into clear concise financial ROI and strategic recommendations for senior leadership.