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Engineering Manager RMN Platform Operations
Job Location:
Job Location:
Richfield, MN - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
18 August 2026 (10 hours ago)
Posted:
Application Deadline:
15 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
As the Engineering Manager RMN Platform Operations youll lead the team responsible for keeping Best Buys Retail Media Network platform ecosystem running smoothly. Youll help build and improve the support model for critical platforms guide incident response and work with product engineering operations and vendor teams to solve complex technical issues. This is a great opportunity to shape how platform operations scale while leading a team focused on reliability service quality and continuous improvement.
In this role youll primarily work virtually from home or another nonBest Buy location. However you must live within a drivable distance to our corporate campus in Richfield Minnesota. The specific work arrangements vary by role and team and the recruiter or hiring manager will provide additional details during the hiring process.
What youll do
In this role youll primarily work virtually from home or another nonBest Buy location. However you must live within a drivable distance to our corporate campus in Richfield Minnesota. The specific work arrangements vary by role and team and the recruiter or hiring manager will provide additional details during the hiring process.
What youll do
- Lead operational readiness launch support hypercare and post-go-live stabilization activities for the RMN Pitch-to-Pay program
- Oversee technical triage incident response escalations and root cause analysis
- Partner with cross-functional teams to resolve platform integration and data issues
- Define support processes service levels metrics and operational reporting
- Improve platform reliability through automation documentation and process improvements
- Coach and support engineers while building a strong operations culture
- Support the evolution of intelligent automation and future agentic support capabilities across RMN platforms
Basic qualifications
- Bachelors degree in a related field or equivalent practical experience
- 5 years delivering supporting and operating enterprise technology platforms
- 2 years leading engineering platform operations or technical support teams
- 5 years of experience managing production incidents escalations and root cause analysis
- 5 years of experience working with integrated platforms APIs SaaS applications and enterprise workflows
- 3 years of experience utilizing enterprise ticketing platforms (ie. Jira Service Now)
- 2 years of experience supporting service operations including SLA and KPI management
Preferred qualifications
- 5 years of experience leading platform operations reliability or support engineering functions
- 2 years of experience supporting Retail Media AdTech MarTech Salesforce or advertising platforms
- Experience managing large integrated platform environments and vendor relationships
- 2 years of experience improving operations through automation and self-service capabilities
- Ability to influence teams and build strong partnerships across the organization
Whats in it for you
Were committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it especially at key moments in your life.
Our benefits include:
- Competitive pay
- Great employee discount
- Financial savings and retirement resources
- Support for your physical and mental well-being
Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation where you live your full-time or part-time employment status and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location employment status salary or hourly status (exempt/non-exempt) and years of continued or bridged service.
Certain roles where market norms demand it are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans including eligibility please refer to our Incentive Programs Summary.
For more information about benefits LOA and paid time off please refer to our Benefits Guide.
About us
As part of the Best Buy team youll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life in our stores online and in customers homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. Were committed to being a great place to work where you can unlock unique career possibilities. Above all we aim to provide a place where you can bring your full authentic self to work now and into the future. Tomorrow works here.
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
Certain roles where market norms demand it are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans including eligibility please refer to our Incentive Programs Summary.
For more information about benefits LOA and paid time off please refer to our Benefits Guide.
About us
As part of the Best Buy team youll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life in our stores online and in customers homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. Were committed to being a great place to work where you can unlock unique career possibilities. Above all we aim to provide a place where you can bring your full authentic self to work now and into the future. Tomorrow works here.
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
Required Experience:
Manager
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