Engineer III Unified Communications
Job Location:
Phoenix, AZ - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Primary City/State:
Deer Valley - 2500 W Utopia Rd Phoenix AZ 85027Category:
IT Technology and CommunicationsShift:
DayDepartment:
IT Systems OperationsMonday-Friday 8:00am-5:00pm
Hybrid
Must reside in Arizona
Great care starts with great people. (Like you.)
At HonorHealth youll find something special. From humble beginnings in 1927 to one of Arizonas largest nonprofit healthcare systems our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most caring for the health and well-being of people and communities across the greater Phoenix area.
Responsibilities:
- Research develop design and implement VoIP solutions integrate current PBX infrastructure and associated interfaces such as Contact Center during the transitioned to develop design and implement IP based interfaces to existing interfaces such as nurse call telemedicine audio visual instant messaging presence desktop sharing and telepresence video conference environments. Research develop design and implement audio visual instant messaging presence desktop sharing and video conferencing environments. Analyze and record systemic problems and suggests methods of resolution. Consult configure setup functional test and verify business requirements are hardware software and configuration issues in support of the VoIP PBX infrastructure and associated interfacesMonitor and manage capacity of UC resources environmentsDevelop and maintain a Unified Communications disaster recovery plan. Documents and submits new content to the knowledge on-call rotation staff in the facilitation of after hour work functions associated with upgrades patches and installations.
- Use excellent communication skills to identify document and address customer needs while building a relationship and rapport with customers. Build a positive working relationships with team members managers & all and responds promptly based on severity levels to needs of the customer. Proactively or timely recognizes opportunities for service recovery and acts to resolve issues.
- Consistently lives out the commitment to the tenets of service excellence as illustrated in daily interactions with staff faculty physicians patients their families and others outside of the organization.
- Completes IT Governance & IT project job assignments to ensure achievement of established project milestones.
- Bachelors in or 4 years work related experience in Information Technology Computer Science or a related discipline Required
- Bachelors in Information Technology Computer Science or a related discipline Preferred
- 6 years in support experience of Unified Communications technologies Required
- 8 years in support experience of Unified Communications technologies Preferred
- IP Networking Voice Networking Required
- Cisco Certified Network Associate - Certification Facilitation CCDE CCNA Collaboration CCIE Collaboration CCIE Voice CCNP Collaboration ITIL Foundation and IP / Voice Communications Certified Technologist. Preferred
Were all in for your career.
Required Experience:
IC
About Company
HonorHealth is a nonprofit health system with 9 hospitals, and hundreds of primary, specialty and urgent care clinics in the Phoenix metro area. Learn more at
