Engineer III, Customer Quality & Insights (Software)

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology we make access simple and secure for millions of homeowners businesses and communities worldwide. Our flagship brands LiftMaster and Chamberlain are found in 51 million homes and 14 million people rely on the myQ app daily.

• Champion the voice of the customer throughout Chamberlain internal functions

• Engage with key customers and partners to quantify the voice of the customer into metrics and actions for decision making

• Execute and manage the customer feedback management process to ensure timely resolution of critical customer issues

• Work cross-functionally to implement actionable improvements; focus on problem-solving customer issues and rapid corrective action implementation

• Provide analytics to shape initiatives and drive data-informed decisions to identify improvements to the customer experience

• Lead root cause analysis and 8D problem solving for critical customer escalations

• Support new product launches from a customer quality perspective; coordinate PPAP and customer approval activities

• Participate in software process improvement and implementation efforts using structured methodologies and tools (e.g. Agile/SDLC CI/CD Jira/defect tracking root cause analysis and VOC/NPS insights) to drive customer quality improvements.

• Works closely with product specialists development and test teams and project managers to prioritize and implement changes

• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.

• Protect Chamberlain Groups reputation by keeping information confidential.

• Maintain professional and technical knowledge by attending educational workshops reading professional publications establishing personal networks and participating in professional societies.

• Contribute to the team effort by accomplishing related results and participating on projects as needed.

Qualifications:

• Bachelors Degree in Engineering or related field

• 5 years of experience in a quality role in manufacturing customer support software or engineering

• Ability to work in a matrix/cross-functional environment
• Strong interpersonal and customer communication skills
• Experience with products that have HW and SW components
• Strong problem-solving and analytical skills; 8D methodology
• Customer feedback management process ownership

• Certification in quality engineering preferred (e.g. CQE Six Sigma Green Belt or Black Belt)

• Electromechanical and manufacturing operations experience; experience working with customer feedback collection tools and techniques

• Working Knowledge and Application of Lean Manufacturing DFM Kaizen Value Stream Mapping Voice of the Customer and Total Cost of Ownership

• Strong understanding of the software development lifecycle methodologies and best practices

• Ability to implement Statistical Process Control

#LI-Hybrid

#LI-JE1

Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. Were proud to be an Equal Opportunity Employer and youll be considered for this role regardless of race color religion sex national origin age sexual orientation ancestry; marital disabled or veteran status. Were committed to fostering an environment where people of all lived experiences feel welcome.

Persons with disabilities who anticipate needing accommodations for any part of the application process may contact in confidence .

NOTE: Staffing agencies headhunters recruiters and/or placement agencies please do not contact our hiring managers directly.