Engagement Specialist

POSITION SUMMARY The Engagement Specialist provides centralized engagement outreach and care coordination support to children and adults receiving behavioral health services. This role is responsible for improving patient access retention and continuity of care through proactive communication follow-up and coordination with clinical teams and referral position operates from a centralized location alongside the Care Management team supporting multiple programs health center sites and service AND EXPERIENCE/QUALIFICATIONS High School diploma required. Minimum of one year of progressively responsible work experience preferably in a healthcare or behavioral health with electronic health records and Microsoft Office applications organizational communication and coordination to manage multiple priorities and maintain accurate documentation in a fast-paced CTSCHEDULEFull timeEMPLOYEE BENEFITSAt Wheeler were committed to not only supporting your career growth but also ensuring your well-being and security. Heres how we invest in you:Nurture Your Health:Comprehensive medical and prescription insurance through CentivoComprehensive dental and vision insurance through CignaAccess to wellness programs to support your physical and mental healthSecure Your Future:Enjoy peace of mind with company-paid life and AD&D insurance403(b) Plan with contributions from the companyFuel Your Career Growth:Pursue your educational goals with our Education Reimbursement ProgramAccess training and development opportunitiesReceive a productivity incentive to recognize your hard work and dedicationMaintain Work-Life Harmony:Recharge with generous paid time off including:15 vacation days per year to explore and recharge8 sick days per year for your well-being2 personal days per year for your personal needs2 floating holidays per year to celebrate what matters to you9 paid company holidays to spend with loved onesAccess free and confidential counseling through our Employee Assistance Program (EAP)ESSENTIAL DUTIES AND RESPONSIBILITIESCollaborates with clinicians and care teams to support patient engagement and retention across individual and group-based behavioral health proactive outreach to patients including those new to services recently referred or difficult to patients who miss scheduled appointments and facilitates timely ongoing communication with referral sources collateral contacts and primary care providers to support continuity of engagement and discharge communications in accordance with program patients in accessing recovery supports housing resources and other identified and manages engagement workflows including outreach attempts outcomes and follow-up and delivers timely accurate and professional documentation in the electronic health record and other assigned caseloads or worklists to ensure no gaps in outreach follow-up or engagement professionalism in all interactions with patients staff and external established performance metrics and key performance indicators related to access engagement and in ongoing training and staff development to enhance skills efficiency and knowledge of best cultural competency and applies inclusive patient-centered engagement additional administrative and coordination duties as assigned.