Engagement Specialist II
Job Location:
Lincoln, NE - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer professional services company consumer loan originator and servicer payments processor renewable energy solutions and K-12 and higher education expert. For over 40 years Nelnet has been serving its customers associates and communities.
The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team youre part of a community invested in the success of each individual. That support comes through in our work as we are united by our mission of creating opportunities for people where they live learn and work.
The Engagement Specialist II is a strategic contributor on the Associate Experience (AEX) team responsible for designing delivering and continuously improving onboarding engagement recognition and culture programs that enhance the associate experience across Nelnet. This role serves as a program owner balancing day-to-day execution with long-term planning process improvement and data-informed decision making. The Engagement Specialist II is expected to identify opportunities to scale programs streamline operations and improve associate experiences through thoughtful use of technology automation and AI-enabled tools. This role partners closely with cross-functional stakeholders Associate Resource Groups Social Committees and AEX team members to create meaningful experiences that strengthen connection recognition and belonging across the organization.This position offers a hybrid work option. Nelnet values flexibility and understands the importance of work-life integration. Our hybrid work environment allows associates within 30 miles of an office to work remotely for part of the week while also fostering collaboration and team connection through in-office presence.
Please note that we are unable to provide visa sponsorship for this position. To be considered candidates must already be authorized to work in the United States without the need for current or future sponsorship as security clearance is required.
Onboarding Pre-Onboarding & Employer Brand
Ownend-to-end coordination design facilitation and continuous improvement ofour onboarding programNew to Nelnet(N2N) delivered biweekly ensuring every session reflects current culture priorities and brand.
Own end-to-end coordination design facilitation and continuous improvement ofour leadership onboarding programCircle Up delivered monthly adapting content and format based on associate feedback and engagement data.
Create and lead a Shared Services-specificonboarding program from planning through execution ensuring consistency with the broader AEX onboarding strategy.
Design and continuously improve a holistic onboarding experience that supports associates through their first six months of employment incorporating relevant resources programs and learning opportunities throughout the journey.
Partner withTalent Acquisitionto extend the Employee Value Proposition (EVP) language and feel into the onboarding experience creating a seamless handoff from candidate to associate.
Managepost-onboarding survey design distribution and data analysis using findings to continuously refine the onboarding journey.
Recognition & Culture Programs
Own end-to-end delivery of Nelnets recognition and giving programs including Nelnet Gives Summer of Service SERVE and the Service Award program from concept through execution and measurement.
Drive innovativeeventcelebration and campaign concepts that keep recognition programs fresh and aligned with associate needs
Own storytelling efforts that spotlight associate achievements and milestonesenterprise wide.
Data Insights & Program Automation
Analyze participation engagement feedback and program performance data toidentifytrends measure impact and recommend improvements that strengthen the associate experience.
Develop andmaintaindashboards and reporting tools that provide leadership with visibility into program participation outcomes and overall effectiveness.
Identify design and implement scalable automation solutions that improve efficiency across onboarding engagement recognition communications and reporting processes.
AI Enablement & Continuous Learning
Maintain a genuine curiosity forAIandaworking knowledge of AI-powered tools with a clear commitment to continuously building that knowledge as Nelnets toolset evolves.
Default toAI and automation asthefirstoption not an afterthought when designingnew programs communications or reporting processes.
Partner with AEX and IT stakeholders to pilot new AI-enabled workflows for engagement and recognitionprograms andshare learnings across the team.
Leadership & Strategic Partnership
Serve as a trusted partner to leaders and stakeholders by providing recommendations resources and insights that enhance associate engagement connection and program effectiveness.
Serve as aNelnetculture ambassador modeling forward-thinking detail-oriented program ownership.
Partner with Associate Resource Group and Social Committeeleadersenterprise-wide to strengthen connection andbelongingacross all locations.
Monitor trends in engagement connection-building and experience design translating insight into recommendations for AEX leadership.
Facilitate workshops and learning experiences that promote collaboration and meaningful connection across teams.
Coordinate comprehensive eventlogistics including timelines planning documents vendor partnerships and on-site execution for enterprise-wide experiences.
Performadditionalresponsibilities as needed to support organizational goals.
Qualifications:
2-4 years of experience in engagement events HR or associate experience roles or an equivalent combination of education and experience.
Demonstrated ownership of programs from concept through measurement.
Strong project management skills with the ability to juggle multiple concurrent programs in a fast-paced ambiguous environment.
Comfort with data: gathering it building dashboards from it and using it to make and defend recommendations.
Demonstrated interest in AI tools and automation with a willingness to continuously learn new platforms as Nelnets technology evolves.
Excellent written and verbal communication skills with the ability to flex tone across audiences and channels.
Creativity and strong collaboration skills witha track recordof developing innovativeeventand program concepts alongside cross-functional partners.
A detail-oriented forward-thinking mindset that looks for the next improvement rather than waiting for one to be assigned.
Compensation range for this role is $68000- $73000 annually depending on experience.
#LI-Hybrid
#LI-CW1
Our benefits package includes medical dental vision HSA and FSA generous earned time off 401K/student loan repayment life insurance & AD&D insurance employee assistance program employee stock purchase program tuition reimbursement performance-based incentive pay short- and long-term disability and a robust wellness program. Click here to learn more about our benefits: Benefits & Perks - Nelnet Inc.
Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race color religion/creed national origin gender sex marital status age disability use of a guide dog or service animal sexual orientation military/veteran status or any other status protected by federal state or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.
Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at or.
Nelnet is a Drug Free and Tobacco Free Workplace.
Use of Artificial Intelligence in Hiring
We may use automated or artificial intelligence enabled tools to assist with the initial review of applications such as identifying relevant skills or experience. These tools are used to support human review and do not make hiring decisions. A recruiter reviews applications and determines which candidates move forward in the hiring process. For more information see our Privacy Policy and Pre-Use Notice: Automated Tools in Hiring
Required Experience:
IC
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