Engagement and Stabilization Specialist

Maine Medical Center

Service/Maintenance Support
Req #: 91026

Summary:

The Engagement & Stabilization Specialist is a specialized security role dedicated to supporting the safety and well-being of patients visitors and staff within the healthcare environment. Unlike traditional security officers Specialists work in close collaboration with clinical teams to proactively identify individuals at risk of behavioral escalation. Specialists perform regular rounding build rapport and employ de-escalation strategies to prevent incidents of workplace violence and ensure a safe therapeutic environment.

Required Minimum Knowledge Skills and Abilities (KSAs)

1. Education:High school diploma or equivalent required; Associates or Bachelors degree in Criminal Justice Psychology Social Work or related field preferred.
2. License/Certifications: Valid drivers license required. Basic Life Support (BLS) certification or ability to obtain within 90 days. Crisis Prevention & Intervention (CPI) Management of Aggressive Behavior (MOAB) Crisis Intervention Training Mental Health First Aid required (or must be obtained within 6 months of hire).
3. Experience: Prior healthcare security law enforcement military or behavioral health experience strongly preferred.
4. Additional Skills/Requirements Required: Strong interpersonal and communication skills with the ability to build trust and rapport quickly. Proven ability to manage stressful situations and remain calm under pressure. Knowledge of de-escalation strategies trauma-informed care and workplace violence prevention practices. Ability to work collaboratively in a multi-disciplinary healthcare environment. Demonstrated professionalism empathy and respect for diverse populations. Strong written communication skills with the ability to prepare clear concise and accurate reports including daily shift summaries incident reports and activity logs. Proficiency in Microsoft Office applications particularly Word and Excel for documentation data entry and basic reporting. Ability to observe assess and document situations objectively and thoroughly.
5. Additional Skills/Requirements Preferred:Familiarity with security operations protocols and incident response procedures is preferred.

Additional Information

MaineHealth is committed to fostering a supportive inclusive environment where care team members can thrive while making a meaningful impact in the communities we serve across Maine and New Hampshire. We offer competitive benefits including paid parental leave flexible work options student loan assistance professional development opportunities and well-being resourcesso you can grow your career while feeling supported both personally and professionally.

We recognize the value each team member brings to our offer of employmentwill depend onqualificationssuch asskills relevant experience education certificationsand otherjob-relatedfactors. Thebase rangeis an estimate and does notreflect the full valueofourtotal compensationpackage.

The pay range for this position is $21.97to $29.28 per hour.

Compensation for part-time positions isdeterminedon a prorated basis consistent with the scheduled hours and applicable full-time equivalent (FTE).

In addition to base pay MaineHealth offerscomprehensivebenefits recognition programs career growth opportunities andwhere applicableshiftdifferentials or other incentives.

If you have questions about this role please contact

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Notice Regarding Maine Employer Surveillance Statute:Pursuant to Maines Employer Surveillance Statute prospective care team members are notified that MaineHealth may monitor collect record review or retain information related to the use of its systems networks applications files data communications platforms (including notified recordings) smart badges building access company vehicle GPS data business calls and workplace security cameras.