Enter a job title or keyword

End User Technology (EUT) Specialist

Together Credit Union

Job Location:

Saint Louis, MI - USA

Monthly Salary: Not provided by the employer

Posted: 29 September 2026 (Yesterday)

Application Deadline: 27 December 2026

Vacancies: 1 Vacancy

Job Summary

Job Title: End User Technology (EUT) Specialist

Reports To: Manager End User Technology

People Leader: No

FLSA Status: Non-Exempt

Job Overview

The EUT Specialist provides first-level technical support to end users and ensures the effective setup maintenance and operation of end user technology. This role supports hardware software and system access while monitoring system performance and escalating issues as needed to maintain service reliability.

** This is a Hybrid/St. Louis position **

Responsibilities

The intent of this job description is to provide a representation of the types of duties and level of responsibilities required of this position and is not intended to be an exhaustive list of all responsibilities duties and skills. Team members may be directed to perform job-related tasks other than those specifically stated in this description.

Provides first-level end-user technology support by troubleshooting and resolving hardware software system access and related technical issues

Installs configures and maintains desktops laptops peripherals and related technology equipment to meet operational needs

Processes requests for system access and permissions

Monitors technology systems and services identifies issues impacting availability or performance and supports resolution efforts

Escalates complex technical issues to appropriate teams and supports resolution efforts

Maintains accurate help desk tickets and documentation for incidents and resolutions

Supports the deployment configuration maintenance and lifecycle management of end-user technology and associated equipment

Assists with monitoring infrastructure systems including servers storage and network components

Verifies that security tools and controls function properly

Minimum Required Qualifications

An equivalent combination of education training and experience will be considered.

High school diploma or equivalent

1 year of experience in IT end user support and/or relevant transferable experience

Preferred Qualifications

Degree or specialized training in information technology computer science or related field

2 years of experience in IT infrastructure or end user support

Professional certifications such as CompTIA A Network Security or similar

Experience working in a credit union banking financial services or other highly regulated environment

Knowledge Skills and Abilities (KSAs)

A representation of the knowledge skills and abilities necessary to perform this job competently.

Knowledge of end-user computing environments including operating systems hardware enterprise applications and endpoint support practices

Knowledge of operating systems hardware enterprise applications and endpoint support practices

Knowledge of basic networking system access management and information security principles

Skilled in troubleshooting diagnosing and resolving technical issues across hardware software and user support environments

Skilled in organizing work managing multiple priorities and maintaining attention to detail in a service-driven environment

Ability to analyze issues apply sound judgment and adapt to changing technology and support needs

Ability to communicate technical concepts effectively and provide support to users with varying levels of technical knowledge

Ability to collaborate with teams while maintaining a service-oriented and solution-focused approach

Proficiency with Microsoft Office applications ticketing systems and remote support tools

Work Environment

Environmental or atmospheric conditions commonly associated with the performance of this jobs functions.

Hybrid work environment (predominantly onsite with occasional remote flexibility) with regular use of online tools systems and collaboration platforms

General office setting when working onsite

Occasional travel to branch locations vendor sites or other business-related locations

Attendance at offsite meetings events or conferences as needed

Physical Abilities

The physical demands described below are representative of those that must be met by an employee to successfully perform this jobs essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Ability to work at a computer in a stationary position for up to 8 hours per day

Ability to routinely move or carry light equipment (e.g. laptops scanners monitors)

Ability to occasionally move or carry heavy equipment with use of pallet jack trolley or other tools (e.g. printers copiers UPS batteries)

Together Credit Union is an Equal Opportunity employer. The Credit Union complies with appropriate federal state and local laws and provides equal employment opportunities without regard to race color religion gender age sexual orientation gender identity or expression national origin military orveteran status disability (including pregnancy) genetic information or any other protected status to all qualified applicants and employees. Together Credit Union is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free work environment.

Required Experience:

Apply Now