End User Support IT Technician

The Opportunity:

Supporting our King of Prussia PA site the End User Support IT Technician will be the sole onsite IT support for an office of approximately 70 end users. You will play a critical role in expanding and update the site. With a customer-centric approach you will be responsible for diagnosing troubleshooting and documenting technical issues through onsite and remote support.

Responsibilities:

• Provide IT support through chat phone email in person and ticketing system
• Triage and respond to all requests in an appropriate and timely manner
• Document record and log work in the ticket system
• Facilitate onboarding and offboarding of users
• Maintaining inventory of IT equipment
• Installation configuration upgrade and maintain desktops laptops notebooks printers mobile devices and cell phones
• Assign file and folder permissions as needed
• Support various technologies including Windows Desktop/Server/Active Directory architecture Microsoft365 Collaboration suite (Outlook/Exchange email Teams collaboration etc.) and Multifactor authentication
• Partner with other help desk team members and escalate issues accordingly
• May occasionally work off-hours including weekly on-call schedule to support the coordination of problem resolution and maintain continuous operations

Qualifications:

Required:

• DO NOT APPLY IF YOU DO NOT HAVE THIS CLEARANCE: Active TS/SCI with Poly U.S. Government Security Clearance
• Current Security Certification
• High School Diploma; bachelors in information technology computer science or related field preferred
• 3 years work experience in helpdesk support; experience being the sole IT support for a single site is a plus
• Knowledge of computer systems cloud applications and networks with various operating systems and solutions
• Excellent communication and documentation skills
• Proven customer-focused service orientation
• Proven knowledge of basic troubleshooting
• Strong problem-solving skills
• Ability to maintain a high degree of flexibility and assist others as needed
• Ability to be onsite in King of Prussia 5 days/week

EHS/Environmental Requirements:

This job operates in a professional office environment. While performing the duties of this job the employee routinely is required to use hands to keyboard communicate listen to and interpret instructions and remain stationary for extended periods of the time. This would require the ability to move around the campus and occasionally move/lift items weighing up to 25 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

ITC & Security Clearance Requirements:

This position requires an active TS/SCI U.S. Government Security Clearance.

Visa Restrictions:

No visa sponsorship is available for this position.

What You Can Expect:

A culture of integrity.

At CACI we place character and innovation at the center of everything we do. As a valued team member youll be part of a high-performing group dedicated to our customers missions and driven by a higher purpose to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. Youll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together we will advance our nations most critical missions build on our lengthy track record of business success and find opportunities to break new ground in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including but not limited to geographic location Federal Government contract labor categories and contract wage rates relevant prior work experience specific skills and competencies education and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI you will receive comprehensive benefits such as; healthcare wellness financial retirement family support continuing education and time off benefits.

The proposed salary range for this position is: