End User Support Analyst
Job Location:
Forney, TX - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
About Us
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering design and manufacturing combined with category-leading brands in compression controls software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
Whether you are a professional looking for a career change an undergraduate student exploring your first opportunity or recent graduate with an advanced degree we have opportunities that will allow you to innovate be challenged and make an impact. Join our team and start your journey today!
As a valued member of the Forney TX team this role will support the HVACR Americas distribution and warehouse operations by providing hands-on technical support for end users and operational technologies throughout the facility.
Responsibilities include supporting warehouse management systems endpoint devices such as desktops laptops tablets and mobile phones as well as maintaining handheld scanners mobile printers and other warehouse technologies critical to daily operations. This role will also assist with device deployment troubleshooting user support and technology upgrades across the distribution center.
The End User Support Analyst will partner closely with Enterprise IT teams to ensure Copeland technology standards security policies and modern device management practices are implemented and maintained. This individual will help identify troubleshoot and resolve hardware software connectivity and performance issues in a fast-paced warehouse environment where operational uptime is essential.
This position is ideal for someone who enjoys problem-solving working directly with people and learning modern IT technologies including Microsofts suite of cloud services within a dynamic operational setting.
Whether you are an IT professional seeking a new opportunity a recent graduate starting your career or someone looking to grow your technical skills in a hands-on environment Copeland offers opportunities to innovate learn and make a meaningful impact. Join our team and start your journey today!
AS AN END-USER SUPPORT ANALYST YOU WILL:
- Provide day-to-day technical support for warehouse associates office personnel and operational leadership throughout the distribution center
- Troubleshoot and resolve hardware software printer scanner mobile device and connectivity issues in a fast-paced warehouse environment
- Assist with onboarding new users by setting up devices accounts access permissions and Microsoft 365 resources
- Assist with endpoint administration and device lifecycle management using Microsoft Intune and Microsoft Entra ID
- Help maintain secure and compliant endpoint configurations in alignment with Enterprise IT standards and policies
- Work closely with warehouse operations teams to identify technology-related process improvements and operational efficiencies
- Support warehouse management systems and other business-critical applications used in daily distribution center operations
- Coordinate with Enterprise IT teams on system upgrades hardware refreshes software deployments and infrastructure changes
- Monitor prioritize and respond to support tickets and operational incidents with a strong customer-service mindset
- Assist with inventory management and tracking of IT equipment and warehouse technology assets
- Document technical issues resolutions and support procedures to improve knowledge sharing and operational consistency
- Participate in testing deployment and support of new technologies introduced into the distribution center
- Maintain a strong focus on safety professionalism communication and operational uptime while supporting a 24/7 distribution environment
- Build strong working relationships with associates and leaders by providing responsive approachable and solutions-oriented IT support
REQUIRED EDUCATION EXPERIENCE & SKILLS:
- Associates degree in Information Technology or a related field; or an equivalent combination of education and experience will be considered
- 0-2 years of experience in IT support help desk technical support or a related role (internship/co-op experience will be considered)
- Strong troubleshooting and problem-solving skills
- Comfortable working in a warehouse and operational environment
- Ability to learn new technologies quickly
- Strong customer service and communication skills
- Basic understanding of Microsoft Windows operating systems PC hardware and endpoint troubleshooting
- Familiarity with Microsoft 365 technologies including Outlook Teams OneDrive and user account support
- Basic understanding of Microsoft Entra ID and Microsoft Intune for user device and access management
- Basic understanding of cloud-based technologies and modern endpoint management concepts
- Ability to prioritize tasks and manage multiple support requests
- Team-oriented mindset with a willingness to assist others
- Legal authorization to work in the United States. Sponsorship will not be provided for this role.
PREFERRED EDUCATION EXPERIENCE & SKILLS:
- Experience supporting warehouse technology including barcode scanners mobile computers and label printers
- Familiarity with wireless networking and Wi-Fi troubleshooting
- Experience with device enrollment imaging or endpoint deployment processes
- Familiarity with ticketing systems and IT support workflows
- Experience in a warehouse manufacturing or distribution environment
- Bilingual English/Spanish communication skills
Our Commitment to Our People
Across the globe we are united by a singular Purpose: Sustainability is no small ambition. Thats why everything we do is geared toward a sustainable futurefor our generation and all those to come. Through groundbreaking innovations HVACR technology and cold chain solutions we are reducing carbon emissions and improving energy efficiency in spaces of all sizes from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion openness and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people beginning at onboarding and through senior leadership so they can thrive personally and professionally.
Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans dental and vision coverage 401(k) and more. We provide employees with flexible time off plans including paid parental leave vacation and holiday leave.
Together we have the opportunity and the power to continue to revolutionize the technology behind air conditioning heating and refrigeration and cultivate a better future. Learn more about us and how you can join our team!
Our Commitment to Inclusion & Belonging
At Copeland we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds and with diverse perspectives are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.
Work Authorization
Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E F-1 with OPT or CPT H-1 H-2 L-1 B J or TN or who need sponsorship for work authorization now or in the future are not eligible for hire.
Equal Opportunity Employer
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex race color religion national origin age marital status political affiliation sexual orientation gender identity genetic information disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
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Required Experience:
IC
About Company
White-Rodgers is a leading manufacturer of thermostats, valves, controls and system protectors for the heating, air conditioning, and refrigeration industry.
