End User Computing Support Technician

End User Technology Support Specialist
Location: Las Vegas Nevada
Job Type: Contract for 4 months
Work Environment: Onsite

We are seeking an End User Technology Support Specialist to provide hands-on technical support for end-user computing environments. This position will focus primarily on hardware lifecycle replacement workstation and laptop deployment device configuration imaging troubleshooting and ongoing end-user support.

The ideal candidate will have experience supporting enterprise desktop environments Microsoft 365 applications endpoint devices and IT service management/ticketing systems. Strong customer service and communication skills are essential as this role works directly with users at varying levels of technical proficiency.

• Manage hardware lifecycle replacement activities for desktops laptops monitors docking stations and other peripheral devices.

• Install configure image deploy migrate and support end-user computing devices.

• Respond to end-user requests related to hardware replacement software installation system access and technical issues.

• Troubleshoot desktop and laptop hardware software connectivity peripherals and application-related issues.

• Provide technical support for endpoint devices connected to the corporate network.

• Use IT service management and ticketing systems to document track prioritize and resolve incidents and service requests.

• Support Microsoft 365 Microsoft Office Microsoft Teams and other end-user productivity and collaboration applications.

• Perform hardware refreshes device migrations and enterprise lifecycle replacement activities.

• Participate in user acceptance testing system upgrades new hardware/software implementations and technology deployment initiatives.

• Assist with evaluating configuration changes and technical improvements designed to reduce recurring issues and improve the end-user experience.

• Create and maintain technical documentation procedures user instructions and support communications.

• Provide professional responsive and customer-focused technical support to employees.

• Prepare status reports activity updates and other information for management as required.

• Work independently and collaboratively with other IT support teams to resolve technical issues.

• Follow established IT processes while identifying opportunities for service and process improvement.

• Experience in Desktop Support End User Computing IT Support or Service Desk environments.

• Experience with IT service management or ticketing systems such as Remedy ServiceNow or similar platforms.

• Hands-on experience with workstation imaging deployment configuration and troubleshooting.

• Experience with Microsoft SCCM / Microsoft Configuration Manager and/or Windows Autopilot.

• Working knowledge of Microsoft 365 and Microsoft Office applications.

• Experience troubleshooting desktop/laptop hardware software peripherals network connectivity and end-user applications.

• Strong customer service and interpersonal skills.

• Ability to communicate technical information effectively to non-technical users.

• Strong troubleshooting problem-solving organization and prioritization skills.

• Ability to manage multiple service requests and assignments in a fast-paced environment.

• Ability to work effectively both independently and as part of an IT support team.

• Experience supporting large enterprise or corporate IT environments.

• Experience supporting Microsoft Teams and Microsoft 365 collaboration tools.

• Experience with enterprise hardware refresh PC refresh device migration or lifecycle replacement projects.

• Experience with Windows endpoint management and enterprise device deployment.

• Strong documentation and attention-to-detail skills.

• Experience participating in technology implementations upgrades or user acceptance testing.

• Ability to identify opportunities to improve IT support processes and the end-user experience.