End-user Computing Specialist

Location: Boise ID

Onsite Flexibility: Onsite

• Position Type: Contract
• Contract Duration: 12 months
• Pay Rate: $27.00 / Hour (USD)
• Travel Requirements: In-field position requiring travel throughout the Treasure Valley to multiple sites. Occasional overnight travel to locations outside the Treasure Valley may also be required.
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Under direct supervision the End-User Computing Specialist 1 provides accurate timely and creative solutions to end-user computer telecom and networking problems of moderate to complex nature to ensure end-user productivity. This general classification will be used for a wide variety of IHT End User Computing specialty roles in the Health System including Communication Desktop Network Infrastructure Print Audio-Visual and Integration Specialists.

• Acts as a second level resolution resource including recognizing researching isolating and resolving information systems issues answering questions providing advice troubleshooting and following-up to assist users in solving their technical computing issues.
• Performs restorative and maintenance actions either remotely or at the end users location to resolve problems.
• General maintenance and support of IT hardware and infrastructure.
• Recommends systems modifications to reduce user issues.
• Responds to situations where standard procedures have failed in isolating or fixing problem equipment or software installations and configuration changes.
• Collaborates with Tier 2 support personnel (Engineering Application System Administrators Infrastructure etc.) for appropriate services repairs troubleshooting training and follow-up.
• Maintains accurate information and data regarding end-user issues within the tracking system and according to policies and standards.
• Handles basic issues and problems and refers more complex issues to higher-level staff.
• Possesses skillset or entry level knowledge of subject matter.
• Perform other duties and responsibilities as assigned.

• Customer service-oriented approach to end-user support.

• Minimum of 1 year of applicable experience required. Education may be considered in lieu of experience.

• In-field position requiring travel throughout the Treasure Valley to multiple sites.
• The chosen candidate will work inside healthcare/hospital environments. This may involve occasional patient contact.
• Occasional overnight travel to locations outside the Treasure Valley may be required.
• Candidate must have reliable transportation that can be used as needed during all shifts. Mileage reimbursement provided.

• This is an in-field position that requires travel throughout the Treasure Valley to multiple sites. Ensure all candidates are aware before submittal.
• Interview: 1 round onsite panel interview.

• Medical Vision and Dental Insurance Plans
• 401k Retirement Fund

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking financial services technology life sciences biotech utilities and retail sectors throughout the U.S. and Canada.

Job Number: 26-15900