End User Computing Hands & Feet

In the assigned Job Role of Technology Consultant 1 your Area Of Responsibility will be as below:

Assist in conducting targeted interviews and workshops to capture user needs and ensure accurate documentation of stakeholder requirements
Participate in design discussions to capture software specifications and aid in creation of process documentation.
Develop refine and document code for new software applications following detailed design specifications to meet user requirements
Execute test plans analyse outcomes and report defects to the development team to facilitate enhancement of software performance
Support the integration of new software features facilitating smooth transitions within the existing system infrastructure
Monitor and troubleshoot live applications ensuring prompt resolution of issues and creation of comprehensive documentation for ongoing system maintenance
Systematically document coding practices testing methodologies and technical solutions thereby enriching teams knowledge repository

Your contribution to the team:

An agile mindset with effective communication and problem-solving skills.
The ability to work on majority of the areas as part of SDLC lifecycle
Passion for innovating solutions that drive progress and meet future challenges.
A proactive approach to monitoring and resolving production issues before they escalate.
Commitment to continuous learning knowledge sharing and fostering team development

Benefits

Along with competitive pay as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident Critical Illness Hospital Indemnity Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.

EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy childbirth or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

Required Skill and Experience
1. User Support & Incident Handling:
Provide first-level technical support to end users (in-person remote or via ticketing tools).
Troubleshoot hardware software and network-related issues.
Log track and update incidents in ITSM tools (ServiceNow Remedy etc.).
Ensure timely resolution within defined SLAs.
Escalate complex issues to L2/L3 teams when required.

2. Desktop & Laptop Management:
Install configure and maintain desktops laptops and peripherals.
Perform OS installations and upgrades (Windows macOS).
Configure user environments including printers drives and applications.
Maintain asset inventory and ensure systems comply with company standards.

3. Customer Service & Communication:
Provide professional and courteous support to users.
Communicate clearly regarding issue status and resolution timelines.
Ensure high levels of end-user satisfaction.

Preferred Skill and Experience
Communication and Analytical skills.
Candidate should have right attitude and customer centric approach.
Document all support activity within the IT Incident and request fulfillment tool (Preferred SNOW).
Experience and desire to work in a Global delivery environment.

Additional Required Qualifications
Bachelors degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
This position may require relocation and/or travel to work/project location.
Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Overview
The Infosys Communications Media and Technology (CMT) unit is a dynamic and innovative division dedicated to driving digital transformation and growth for clients in the telecommunications media and technology sectors. Our vision is to become the strategic and trusted partner for our clients by enabling their digital transformation and growth. We achieve this by leading technological changes. Join us to be part of a team that leverages deep industry insights and strategic leadership to deliver innovation-led transformation through digital cloud and AI-first are committed to building and nurturing a high-impact partner ecosystem and driving long-term strategic client relationships.