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Employee Relations Senior Coordinator
Job Location:
Job Location:
Richfield, MN - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
6 October 2026 (4 days ago)
Posted:
Application Deadline:
3 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
The Employee Relations Sr. Coordinator will be responsible for the accurate and efficient intake and triage of all Employee Relations and Emergency Hotline cases. The Sr. Coordinator clearly captures detailed notes triages cases based on severity and completes thorough research. Additionally the Sr. Coordinator will provide First Call Resolution of Employee Relations cases and Critical Incidents offer recommendations for leaders seeking guidance on minor Policy and Conduct violations and provide direction to leaders and partners in response to emergencies and Critical Incidents (including Workplace Violence Burglaries Facilities Emergencies and Data Privacy Incidents).
This role is hybrid which means you will be required to work on site Monday through Thursday at the Best Buy corporate office in Richfield Minnesota. You can work virtually from home or another non-Best Buy location on Friday. The recruiter or hiring manager will provide more details during the hiring process.
What Youll Do
Case Intake and Leader Support
First Call Resolution and Leadership Notifications
Other Tasks and Administrative Support
Basic qualifications
Whats in it for you
Were committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it especially at key moments in your life.
Our benefits include:
Certain roles where market norms demand it are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans including eligibility please refer to ourIncentive Programs Summary.
For more information about benefits LOA and paid time off please refer to ourBenefits Guide.
About us
As part of the Best Buy team youll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life in our stores online and in customers homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. Were committed to being a great place to work where you can unlock unique career possibilities. Above all we aim to provide a place where you can bring your full authentic self to work now and into the future. Tomorrow works here.
Best Buy is an equal opportunity employer.
This role is hybrid which means you will be required to work on site Monday through Thursday at the Best Buy corporate office in Richfield Minnesota. You can work virtually from home or another non-Best Buy location on Friday. The recruiter or hiring manager will provide more details during the hiring process.
What Youll Do
Case Intake and Leader Support
- Gathers relevant information and generates cases from various sources including phone calls web forms emails Open & Honest submissions and other inputs from Best Buy employees leaders HR partners and requestors.
- Accurately and concisely documents all pertinent details.
- Conducts comprehensive research on cases to support an efficient investigation process.
- Assesses incoming reports determines their severity and assigns cases to the appropriate teams.
- Provides clarification to leaders regarding Corrective Action procedures for minor violations and responds to employee questions about SOPs and policies.
First Call Resolution and Leadership Notifications
- Handles First Call Resolution cases including attendance terminations theft with admission terminations introductory period terminations and others as assigned by thoroughly reviewing employee Corrective Action files and investigation materials as applicable applying Corrective Action Guidelines and mitigating risk by reviewing ServiceNow and the active litigation report
- Sends escalation notifications per the Crisis Escalations SOP to appropriate parties throughout the company to ensure timely handling of critical situations.
Other Tasks and Administrative Support
- Develops updates and maintains work instructions to ensure team compliance accuracy and consistency.
- Monitors department Teams chat and responds promptly to real-time support requests from caseworkers and other partners related to new and existing cases
- Processes employee terminations accurately in the Workday database.
- Composes and distributes termination notification emails to relevant leaders.
- Calculates and submits final pay for terminated employees in accordance with state regulations.
- Conducts additional research as requested by caseworkers ensuring accuracy and timely completion.
Basic qualifications
- 1 years of experience in Human Resources Employee Relations or an Investigative environment
- 1 years of experience of de-escalation and problem-solving skills
- 1 years of experience of advanced proficiency in organization prioritization and detail orientation
- 1 years of experience of high level of ethics integrity judgment discretion and confidentiality
- 1 years of experience of demonstrating strong written communication skills including documentation and report writing
- 1 years of experience using strong critical thinking skills
- 1 years of experience collaborating cross-functionally
- Work independently in a fast-paced high-volume environment with strong attention to detail
Whats in it for you
Were committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it especially at key moments in your life.
Our benefits include:
- Competitive pay
- Great employee discount
- Financial savings and retirement resources
- Support for your physical and mental well-being
Certain roles where market norms demand it are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans including eligibility please refer to ourIncentive Programs Summary.
For more information about benefits LOA and paid time off please refer to ourBenefits Guide.
About us
As part of the Best Buy team youll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life in our stores online and in customers homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. Were committed to being a great place to work where you can unlock unique career possibilities. Above all we aim to provide a place where you can bring your full authentic self to work now and into the future. Tomorrow works here.
Best Buy is an equal opportunity employer.
Required Experience:
IC
About Company
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