Employee Relations Consultant-1

Description

The Oracle Employee Relations team is looking for an ER Consultant 1 - Data Center People Support to join our on-site data center HR support team in Abilene Texas. The Oracle ER team is a results-oriented team that works with employees and leaders to help make Oracle a great place to work. We are a team of skilled human resource professionals who enjoy working in a collaborative environment within a fast-paced dynamic and innovative technology organization.

Oracle Data Centers operate 24/7 to support mission-critical cloud infrastructure. The ER Consultant 1 - Data Center People Supportis an on-site entry-level ER role supporting Abilene Texas. This position supports routine employee relations intake case documentation manager process guidance and timely escalation of higher-risk matters. The role partners closely with Human Resources Employment Practices Legal HR Ops/Payroll Benefits/Leave Security and other HR Centers of Excellence to help ensure consistent confidential and timely resolution of workplace matters.

Work Environment Requirements:

This role supports a 24/7 operation and requires consistent on-site presence at the Abilene Texas facility including interaction with day and night shift teams. The role is subject to controlled-access protocols which may include biometric identity verification for secure site entry.

Coverage Model:

• Core on-site coverage: 7:00 a.m. - 10:00 p.m. via overlapping shifts
• Example shifts (may vary): 8a-5p 10a-7p 1p-10p
• Weekend/holiday coverage: rotating schedules
• Overnight coverage: structured handoffs and escalation path; on-call participation may be required based on site needs

Responsibilities

• Serve as an on-site first point of contact for routine employee relations questions and intake from employees and frontline managers; explain process steps and escalate as needed.
• Perform structured intake triage and documentation in the ER case/ticketing system; maintain accurate notes supporting materials and next-step tracking through resolution.
• Support ER Consultants and HR partners with day-to-day employee relations matters including workplace concerns conduct follow-up attendance issues and policy questions escalating more sensitive or complex issues as appropriate.
• Support routine manager coaching by preparing documentation templates timelines and talking points for review by ER or HR partners.
• Coordinate ER workflows such as scheduling conversations collecting relevant documents confirming action items and ensuring timely handoffs while maintaining confidentiality.
• Identify and promptly escalate elevated-risk concerns including discrimination harassment retaliation threats workplace violence serious safety/security concerns or other matters requiring specialized review.
• Maintain on-floor presence across buildings and shifts; build relationships with employees and shift leaders and share recurring themes with ER and HR leadership.
• Support ER reporting case tracking communications process improvements and other HR projects as assigned.

#LI-VC7

Responsibilities

Qualifications:

Minimum Qualifications

• Bachelors degree in Human Resources Business Psychology or related field or equivalent experience.
• No prior employee relations experience required; willingness to learn Oracle policies ER playbooks case documentation standards and escalation practices.
• Strong customer service mindset and comfort handling in-person employee and manager questions with professionalism and care.
• Strong written communication attention to detail and ability to maintain accurate confidential documentation.

• Ability to effectively collaborate with internal stakeholders including Legal Benefits HRS HR Ops/Payroll Employment Practices Security and other COE partners on routine or low-complexity matters and escalations.

• Willingness and ability to work an on-site shift-based schedule including rotating weekends/holidays.

Preferred Qualifications

• Internship coursework or exposure in HR employee services operations support compliance or customer-facing support.
• Proficiency in Microsoft Office (Word Excel PowerPoint).
• Exposure to hourly workforce environments such as operations manufacturing logistics facilities or data centers.
• Experience with case/ticketing systems and/or HRIS or demonstrated ability to learn new systems quickly.
• Interest in employee relations manager coaching workplace investigations policy interpretation and controlled-access environments with safety/security requirements.

Qualifications
Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements such as immunization/occupational health mandates and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $25.82 to $50.43 per hour; from: $53700 to $104900 per annum. May be eligible for equity.


Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge skills experience market conditions and locations as well as reflect Oracles differing products industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical dental and vision insurance including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC1