Employee and Labor Relations Program Manager

This role will be remote with travel up to 25%.

Employee and Labor Relations Program Manager (US-O)

Do you enjoy partnering with business leaders to create positive associate experiences while balancing operational needs Do you thrive in situations that require thoughtful guidance strategic problem-solving and the ability to influence outcomes across diverse stakeholder groups Are you passionate about fostering a fair respectful and compliant workplace environment while helping leaders navigate complex employee and labor relations matters

If so DHL Supply Chain has the opportunity for you!

Job Description

Responsible for effective employee relations and labor relations program management and solutions across assigned site(s) or regions. Supports the consistent implementation and execution of the Companys Employee & Labor Relations strategy programs and initiatives.

Key Responsibilities

• Devise and implement effective employee and labor relations strategies for site(s) as assigned.
• Identify and implement progressive employee and labor relations solutions that support business objectives and enhance the associate experience.
• Build and maintain positive working relationships with associates management teams and union leadership where applicable.
• Partner with Operations and Human Resources leadership to develop and implement employee and labor relations solutions.
• Manage and administer the Companys Employee & Labor Relations policies procedures and programs.
• Proactively identify leadership development opportunities and facilitate training focused on employee and labor relations competencies.
• Provide reporting analytics and trend analysis to monitor employee and labor relations climates and identify meaningful metrics that drive service delivery and operational effectiveness.
• Analyze and interpret complex employee data to develop solutions for employee and labor relations matters impacting operations.
• Conduct thorough objective and compliant employee and labor relations investigations.
• Provide guidance and support to management regarding performance management corrective action workplace conflict resolution policy interpretation and associate concerns.
• Empower managers through coaching consultation and education on employee and labor relations best practices.
• Assist with union campaigns and education related to labor organizing activities as applicable.
• Support grievance administration arbitration preparation and labor relations processes as assigned.
• Assist with collective bargaining agreement implementation and interpretation where applicable.
• Partner with Human Resources Operations Shared Services Legal and Compliance teams to deliver effective employee and labor relations solutions.
• Ensure timely and appropriate resolution of employee complaints workplace concerns and escalated associate issues.
• Support Human Rights compliance processes and workplace investigations.
• Develop and maintain employee and labor relations resources training materials case documentation and reporting tools.
• Lead and participate in Employee & Labor Relations projects and strategic initiatives.

Required Education and Experience

• Bachelors Degree in Human Resources Labor Relations Business Administration Psychology Sociology or related field preferred.
• 7-10 years of Human Resources experience with significant emphasis on Employee Relations and/or Labor Relations required.
• Previous experience handling complex employee relations investigations and workplace conflict resolution required.
• Labor relations collective bargaining grievance management or union campaign experience preferred.
• 5-7 years of HR Generalist or HR Business Partner experience preferred.
• Demonstrated ability to effectively communicate and influence all levels of the organization including hourly associates and senior leadership required.
• Experience providing guidance and consultation on employee and labor relations matters required.
• Experience analyzing workforce data trends and metrics to develop actionable business solutions preferred.

Our organization has a business casual environment and focuses on teamwork associate development training and continuous improvement. We offer competitive wages excellent affordable insurance benefits (including health dental vision and life) a 401(k) plan paid vacation and holidays.

Our Organization is an Equal Opportunity Employer.

Required Experience:

IC