Emergency Telephone Deputy Director

Madison County Government offers a competitive compensation package including:

• Complete health insurance benefits package with Medical & Prescription HSA & FSA Dental and Vision.
• Retirement contributions via the Illinois Municipal Retirement Fund (IMRF) pension.
• Eight-hour workday which includes a one hour paid lunch.
• 14 paid holidays.
• Employee Assistance Program.
• Life Insurance and Supplemental Accident & Critical Illness coverage.
• Paid time off in the form of Vacation Sick and Personal days that begin accruing day one.
• You may be eligible for Public Service Student Loan Forgiveness (PSLF)

Summary of Position

The Emergency Telephone System Deputy Director assists the Director in overseeing the operation coordination and administration of Madison Countys Emergency Telephone System. The role ensures the seamless function of PSAPs supports strategic initiatives like system consolidation and technology upgrades and acts as Director in his/her absence. This position is subject to modification upon the potential consolidation of the 911 Emergency Telephone System Board (ETSB) Operations with Emergency Management Operations. Should this consolidation occur the Deputy Director will assume additional responsibilities and duties associated with the expanded organizational structure. At this time the specific scope and nature of those additional responsibilities have not yet been finalized. The successful candidate will be informed of any changes to the positions responsibilities and expectations upon appointment and as the organizational structure develops.

Examples of Duties and Responsibilities

1. Assists in managing day-to-day operations of countywide 9-1-1 services
2. Monitor performance metrics and call statistics to ensure high service standards
3. Support supervisory staff and provide direct leadership to technical and administrative teams
4. Coordinate training programs and performance evaluations
5. Participate in planning and implementing new technologies including dispatch software radios systems and GIS mapping tools
6. Aide the Director in managing vendor relationships and service contracts
7. Assist with compliance with local state and federal regulations including FCC and NENA Standards
8. Assist in maintaining policies standard operating procedures and emergency response protocols
9. Act as a liaison between local law enforcement fire departments EMS and other stakeholders.
10. Assist with emergency preparedness and disaster recover planning for NG 9-1-1 operations
11. Assist in preparing departmental budgets and tracking expenditures
12. Support grant applications processes and reporting for state and federal funding
13. Support public education efforts on the use of 9-1-1 services
14. Represent Madison County 9-1-1 on various committees local state and nationally
15. Required to be available for on-call situations position is 24/7
16. Attend meetings in the absence of the 9-1-1 Director
17. Ensures that the staff verifies location of wireless tower sites and assigns address
18. Assumes the responsibility of the Addressing Specialist when he/she is absent
19. Ensures the maintenance and updates to the School Mapping system
20. Processes and maintains the 911 Quality Assurance Program
21. Acts as a liaison between the Emergency Telephone System and the PSAPs
22. Responsible for the operations of the Emergency Back-up PSAP
23. Stays up to date on changes to state and federal regulations pertaining to 9-1-1
24. Assist the Director in the inventory and proper maintenance of any equipment purchased by the ETSB
25. Assist AT&T with resolving trouble tickets submitted by PSAPs to the AT&T Resolution Center concerning system errors and mapping issues
26. Assist the Director in ensuring that the Madison County 9-1-1 Emergency Telephone System stays current up to date and relevant while being fiscally responsible to the Special Revenue Fund.
27. Processes FOIA requests based on state statues
28. Responsible for the oversight of the education programs in school and civic events and as well as attending and assisting in public engagement
29. Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above
30. Assists the Director in future merger of ETSB and Emergency Management Operations. Position of Deputy Director will be required to fulfill certain roles and duties of Emergency Management.

Minimum Qualifications

A high school diploma or equivalent five years of experience in 9-1-1 PSAP management; 5 years of experience in front line emergency communications (dispatch and dispatch systems); 1 year experience with Next Generation 9-1-1 and Voice over IP Protocol systems; valid drivers license is required. Technical proficiency in 9-1-1 systems radio communications CAD and GIS mapping are required. Additional skillsets in Emergency Management; demonstrated knowledge of emergency management principles including preparedness response recovery mitigation continuity of operations emergency operations planning and coordination with local state and federal emergency management partners. Knowledge of the Incident Command System (ICS) and National Incident Management System (NIMS) with the ability to coordinate multi-agency emergency response and operational activities.

Physical Requirements

The employee may be required to walk or move up to 200 feet from the primary desk. The employee is occasionally required to stand and stoop kneel or crouch. The employee may occasionally lift and/or move up to 25 pounds. Employee will also be required to potentially work in all weather conditions day or night.

This description is intended to indicate the kinds of tasks and levels of difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign direct and control the work of employees under his/her supervision. The use of a particular expression or illustration describing the duties shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.

Equal Opportunity Employer

Closing Date: October 1 2026 or Until Filled

If you prefer to submit a paper application please submit to:
at or by mail to Arron Weber 101 E. Edwardsville Road Wood River IL 62095

Visit for paper application and full posting.

Internal Candidates should apply via Self-Service -> Company Information -> Job Opportunities