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Emergency Financial Assistance Outreach Coordinator

Diocese Of St. Augustine

Job Location:

Jacksonville, FL - USA

Hourly Salary: $ 21 - 22

Posted: 9 August 2026 (30+ days ago)

Application Deadline: 6 November 2026

Vacancies: 1 Vacancy

Job Summary

TheCatholic Charities Jacksonville Regional Officeis seeking a full-time non-exemptEmergency Financial Assistance Outreach Coordinator. This is a in-office 40 hour a week position Monday to Friday 8 am to 4:30 pm in-office position is located in Jacksonville FL. The salary range is $21 to $22 an hour commensurate with experience and qualifications.

Catholic Charities offers a competitive non-profit compensation package with competitive pay rates and comprehensive benefits; 100% employer paid health insurance paid time off sick leave 12 paid holidays paid parental leave life insurance flexible spending account short-term disability long-term disability supplemental 403B retirement plan and pension.

To apply please submit a cover letter application and resume. Email telephone call and walk-in applications will not be accepted.

Job Summary

Responsible for coordinating outreach community engagement and referral development for the Emergency Financial Assistance Program funded through the Housing Opportunities for Persons with AIDS (HOPWA) contract. Builds and maintains relationships with healthcare providers community organizations and other referral partners to increase program awareness and connect eligible individuals with available services. Conducts proactive outreach to identify individuals and families affected by HIV/AIDS who are experiencing housing instability or financial crisis and facilitates timely access to housing and financial assistance resources.

Essential Duties and Responsibilities

Develop and maintain collaborative relationships with hospitals healthcare providers health departments community-based organizations and other referral partners to promote program awareness and facilitate referrals.
Conduct regular outreach visits presentations and educational activities with community partners regarding program eligibility available services and referral procedures.
Represent Catholic Charities at community meetings coalitions networking events and other collaborative activities to strengthen partnerships and expand referral networks.
Identify and engage individuals and families affected by HIV/AIDS who may be experiencing housing instability financial crisis or other needs that may qualify them for program assistance.
Coordinate with Intake Case Management and other program staff to ensure timely follow-up on referrals appropriate connections to services and continuity of care.
Assist in developing and implementing outreach strategies materials and activities designed to increase program visibility awareness and access among eligible populations.
Track outreach activities community partnerships referral sources and outcomes to support program evaluation performance monitoring and required reporting.
Maintain accurate complete and timely documentation in accordance with agency program contractual and funder requirements.
Support overall program performance and compliance with HOPWA contractual programmatic documentation and reporting requirements.
Other duties as assigned.

Other Duties and Functions:

Carry out all responsibilities in a manner consistent with the mission and values of Catholic Charities fostering a compassionate and collaborative environment and promoting dignity stability and self-sufficiency for individuals and families served.
Treat clients coworkers volunteers and community partners with dignity and respect demonstrating sensitivity to the cultural socioeconomic and spiritual characteristics of the populations served.
Maintain the confidentiality and security of client employee and agency information in accordance with agency policies and applicable laws and regulations.
Maintain regular and effective communication with the supervisor regarding outreach activities referral trends community partnerships emerging needs challenges and other matters requiring guidance or attention.
Attend required agency departmental and program meetings and participate in training in-service activities continuing education conferences and workshops necessary for professional development and compliance.
Complete and maintain all documentation records and required reports in a timely complete and accurate manner and in accordance with applicable regulatory statutory contractual grant and agency requirements.
Comply with all applicable Diocese of St. Augustine and Catholic Charities Bureau Inc. policies procedures standards and requirements.
Perform other duties as assigned to support program and agency operations.

Knowledge Skills and Abilities

Strong knowledge of community resources and healthcare systems with excellent interpersonal and relationship-building skills to develop and maintain effective partnerships with healthcare providers community organizations referral sources and other stakeholders.
Strong organizational time-management and problem-solving skills with the ability to manage multiple priorities meet deadlines maintain accurate documentation and exercise sound judgment.
Ability to work independently manage a flexible schedule and effectively coordinate community-based outreach activities meetings and events.
Excellent written and verbal communication skills with the ability to communicate effectively and build collaborative relationships with staff leadership clients volunteers funders healthcare providers community partners and other stakeholders.
Ability to support compassionate strength-based and client-centered service delivery while maintaining appropriate professional boundaries and responding effectively to crisis situations and complex client needs.
Proficiency in Microsoft Word Outlook and Excel as well as client database and reporting systems; ability to learn agency-specific software.

Required/Preferred Education and Experience

Bachelors degree in social work public health human services or a related field preferred.
Minimum of two years of experience in community outreach case management healthcare social services or community engagement required.
Experience working with individuals living with HIV/AIDS or within healthcare housing or community-based service settings preferred.

Other Requirements

Successfully complete a Level II background screening.
Successfully complete a professional reference check.
Successfully complete a local background check in the county of residence.
Successfully complete an annual Motor Vehicle Record (MVR) check.
Maintain a valid Florida drivers license and reliable transportation.
Provide proof of and maintain personal automobile insurance that meets agency requirements.
Provide copies of all required licenses and certifications prior to the first day of employment.
Successfully complete employment eligibility verification through E-Verify.

Driving and Travel

25% travel is required for this job.
This position requires that you drive your personal automobile or vehicle on agency business on behalf of Catholic Charities Bureau Inc. Therefore you must be at least 21 years old and have a current valid Florida Drivers License with no more than 5 points on your Florida drivers license within the last three years and no DUI convictions. You are required to carry automobile liability insurance in the amount of at least $50000 for each person $100000 for each accident or occurrence for bodily injury and $25000 for property damage. Additionally if transporting children employees must be at least 25 years old and have increased limits of 100/300/50. Please read the CCB Automobile and Driving Policy for full driving requirements.

Required Experience:

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