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Emergency Financial Assistance Case Manager
Job Location:
Job Location:
Jacksonville, FL - USA
Hourly Salary:
$ 21 - 23
Hourly Salary:
Posted:
6 August 2026 (30+ days ago)
Posted:
Application Deadline:
3 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
The Catholic Charities Jacksonville Regional Office is seeking a full-time non-exempt Emergency Financial Assistance Case Manager. This is a 40 hour a week position Monday to Friday 8 am to 4:30 pm in-office position is located in Jacksonville FL. The salary range is $21 to $23 an hour commensurate with experience and qualifications.
Catholic Charities offers a competitive non-profit compensation package with competitive pay rates and comprehensive benefits; 100% employer paid health insurance paid time off sick leave 12 paid holidays paid parental leave life insurance flexible spending account short-term disability long-term disability supplemental 403B retirement plan and pension.
To apply please submit a cover letter application and resume. Email telephone call and walk-in applications will not be accepted.
Job Summary
Provides direct client services through the Emergency Financial Assistance program to individuals and families experiencing financial crisis. Responsible for intake assessment eligibility determination case management and coordination of emergency assistance services in accordance with agency policies grant requirements and best practices. Works to stabilize households prevent homelessness and promote client self-sufficiency while maintaining dignity and respect for all served.
Essential Duties and Responsibilities
- Conduct client intake screening and comprehensive needs assessments to determine eligibility for emergency financial assistance programs.
- Provide case management services including development of individualized service plans focused on stabilization and prevention of homelessness.
- Determine client eligibility and process financial assistance requests in compliance with program guidelines funding source requirements and agency policies.
- Coordinate payment of approved assistance to vendors (e.g. landlords utility companies) in collaboration with Finance staff.
- Maintain accurate timely and complete client records documentation and case notes in required databases and files.
- Ensure compliance with all grant contractual regulatory and agency requirements related to service delivery and documentation.
- Provide referrals to internal and external resources including housing food assistance employment benefits and supportive services.
- Educate clients on budgeting financial literacy and available community resources as appropriate.
- Monitor client progress and follow up to assess outcomes and ongoing needs.
- Participate in case reviews team meetings and supervision as required.
- Prepare required reports statistics and documentation for program monitoring and evaluation.
- Participate in outreach activities and community collaboration related to emergency assistance services.
- Maintain professional boundaries and ethical standards in all client interactions.
- Other duties as assigned.
Other Duties and Functions:
- Carry out responsibilities in a manner that supports a mission-driven compassionate and collaborative culture.
- Maintain confidentiality of all client and agency information in accordance with agency policy and applicable laws.
- Demonstrate sensitivity to the cultural socioeconomic and spiritual characteristics of the populations served.
- Attend agency and departmental meetings as required.
- Participate in training in-service activities and continuing education for professional development and compliance.
- Maintain regular communication with supervisor regarding caseload challenges and client needs.
- Attend all Agency meetings as required.
- Participate in in-service activities training continuing education conferences and workshops for professional development and compliance with grant and Agency policies.
- Comply with regulatory statutory contractual grant and Agency standards for timeliness completeness and accuracy when preparing and maintaining paperwork and required reports.
- Comply with Diocesan and Catholic Charities Bureau Inc. general policies regulations and procedures.
Knowledge Skills and Abilities
- Knowledge of case management principles and best practices.
- Ability to assess client needs and provide services in a compassionate strengths-based manner.
- Strong organizational skills with attention to detail and documentation accuracy.
- Effective written and verbal communication skills.
- Ability to manage a caseload and prioritize tasks in a fast-paced environment.
- Ability to work collaboratively with clients staff volunteers and community partners.
- Proficiency in Microsoft Word Outlook Excel and client database systems; ability to learn agency-specific software.
- Ability to maintain professional boundaries and handle confidential information appropriately.
- Ability to remain calm and effective in crisis situations.
Required/Preferred Education and Experience
- Bachelors degree in social work human services sociology psychology or a related field required.
- A minimum of 24 years of case management or direct service experience in a nonprofit or social services setting.
- Experience working with emergency assistance housing stability or low-income populations preferred.
Other Requirements
- Clear a Level II background screening.
- Clear a reference check (professional and personal)
- Clear a local background check from the county in which you reside.
- Clear an annal Motor Vehicles Records check.
- Provide proof of and maintain a minimum personal auto insurance according to agency standards.
- Provide a copy of all certifications prior to your first day of employment.
- Clear an E-Verify check.
- Valid Florida state drivers license and a reliable car.
Driving and Travel
- 20% travel is required for this job.
- This position requires that you drive your personal automobile or vehicle on agency business on behalf of Catholic Charities Bureau Inc. Therefore you must be at least 21 years old and have a current valid Florida Drivers License with no more than 5 points on your Florida drivers license within the last three years and no DUI convictions. You are required to carry automobile liability insurance in the amount of at least $50000 for each person $100000 for each accident or occurrence for bodily injury and $25000 for property damage. Additionally if transporting children employees must be at least 25 years old and have increased limits of 100/300/50. Please read the CCB Automobile and Driving Policy for full driving requirements.
Required Experience:
Manager
