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Emergency Communications Operator

City Of Little Rock

Job Location:

Little Rock, AR - USA

Monthly Salary: Not provided by the employer

Posted: 26 June 2026 (30+ days ago)

Application Deadline: 5 October 2026

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

: The City of Little Rock provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion gender sexual orientation gender identity or expression national origin age disability genetic information marital status or status as a covered veteran in accordance with applicable federal state and local laws. City of Little Rock complies with applicable state and local laws governing non-discrimination in employment in every work location. This policy applies to all terms and conditions of employment including but not limited to hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Job Objective & Safety/Security Sensitive Designation

JOB OBJECTIVE: To receive and process emergency and non-emergency calls for law enforcement fire medical and other public safety services; gathers essential information determines the nature and priority of the call and dispatches appropriate response units in compliance with all applicable guidelines policies procedures and protocols.

This position is designated as a safety/security sensitive position and is subject to random drug and alcohol screening.

Essential Functions

For a complete list of essential job functions please clickHERE.

Minimum Qualifications Additional Requirements and Supervisory Responsibilities

These knowledge skills and abilities are usually although not always acquired through the completion of high school and one (1) year of clerical and customer service experience. Equivalent combinations of education and experience will be considered.

ADDITIONAL REQUIREMENTS:

Must possess Arkansas Crime Information Center (ACIC)/National Crime Information Center (NCIC) Level 1-Basic Terminal Operator and Level 2-Advanced Operator certifications within one (1) year of employment and maintain certification for the duration of employment in this position.
Must successfully complete Emergency Fire Dispatch (EFD) and Emergency Police Dispatch (EPD) certification programs within established departmental timelines and maintain certifications throughout employment in this position.
Must maintain performance standards established by departmental policies and accreditation requirements.
Must comply with all accreditation standards departmental policies and operational procedures and participates in accreditation-related activities as required.
Must be available to work outside of regular business hours to include evenings nights weekends and holidays as required to include twenty-four (24) hour on-call work availability and/or various twelve (12) hour shift assignments and overtime as required.
Prior to any exposure to criminal justice information must obtain Criminal Justice Information System (CJIS) security and privacy certification and maintain the certification for the duration of employment in this position.

DISCLAIMER:

This document does not create an employment contract implied or otherwise.

Application Requirements

Application Period	June 24^th - July 8^th2026
CritiCall assessments (In-Person )	June 29^th - July 15^th2026 During the posting period and one week after closing. CritiCall assessments we be conducted in-person. Please call Human Resources (501) 371 - 4662 to schedule a date and time.
Online interview (SparkHire)	June 29^th - July 8^th2026 During the posting period up to three days after closing. Applicants will have 72 hours to complete the online interview once they have received the link.
In-person Interviews	July 27^th - August 14^th 2026. Interview slot availability (dates and times) will be sent to eligible candidates by 12:00 PM on July 24^th.
Offer Letter extended	August 18^th- August 21^st 2026. Candidates will be sent an offer letter by email. Please note that if we do not receive a response to the offer letter by August 21st the offer will be withdrawn.
Pre-employment: Psychological exam date and location	Week of August 24^th- August 28^th. Human Resources Conference Room and Test Lab 500 West Markham St Little Rock AR. Psychological Exam date TBD awaiting provider availability. Consent forms will be attached to your NeoGov profile the form must be completed no later than 5:00 PM on August 23rd.All candidates must present in-person to 500 West Markham St Little Rock AR at 8:00 AMon August TBDfor the in-person psychological exam..
Pre-employment: Medical exams	August 24^th- September 4^th.. Medical exam location and appointment dates and times will be released after offer letters have been accepted. You will need to call 501) 371 - 4662 or (501) 371 - 4590 to schedule a date and time for your medical. Please note this exam is not the same as the psychological examination.
Pre-employment: Fingerprinting	August 24^th- September 4^th.. Location information and hours will be sent via email. Consent forms will be available on the applicants NeoGov profilethese forms must be signed and submitted prior to reporting to LiveScan to be fingerprinted.
Pre-employment: Background checks	August 24^th- September 1^st.. Links for background consent will be sent via emailconsent forms must be signed and submitted no later than September 1st 2026.
Pre-boarding	September 4^th- September 15^th..
Tentative Academy Start Date	September 21^st2026

All communication regarding application status will be sent to candidates via text message/email address listed on account. Please ensure the contact information listed in your application is correct. You may check yourNeoGov inbox to review all notices sent to the email address associated with your application. Applicants may check application status for any position by logging into their account at or contacting Human Resources at if they are having computer difficulties.

SPECIAL ACCOMMODATIONS:
If you have a disability and require reasonable accommodation in the application and / or testing process you must notify the City of L.R. Employment Services BEFORE the date of your Computerized Skills Assessment testing. This request may be made in person or by telephone . FAX TDD or email @.

Application Requirements:

Online applications only
Applicants answers to supplemental questions will be used to screen for minimum qualifications electronically failure to fully answer all supplemental questions may result in failure of the application.
Applicants will be required to complete an online assessment designed to evaluate job-related knowledge skills abilities and other characteristics. Assessment results will be used to determine eligibility for further consideration in the selection process.
Applicants must successfully complete a pre-employment medical examination psychological evaluation and comprehensive background investigation as a condition of employment.
Please include a complete work history when completing application. Work history may impact initial salary offer amount for the successful candidate.
List of qualified applicants will be considered active for up to six (6) months and may be used to fill future openings with same or similar minimum qualifications.
All communication regarding application status will be sent to candidates via text message/ email address listed on account.
You may check your NeoGovinbox toreview all notices sent to the email address associated with your applications.
Applicants may check application status for any position by logging into their account or contacting Human Resources at if they are having computer difficulties.

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