Emergency Communications Operator I

Job Posting Title:

Emergency Communications Operator I

Department:

Emergency Communications

Location:

10401 HOLLY AVE NE

Pay:

During Probation: $27.30
Union Hourly Rate: $27.85

Close Date:

The Emergency Communications Operator I under direct supervision answers emergency (9-1-1) and non-emergency calls dispatches law enforcement fire rescue support service units and provide emergency medical and fire pre-arrival instructions. Provides and updates responding emergency personnel with current information. Worker will be required to work various days shifts holidays and overtime. Work is highly sensitive requiring precise information to be communicated in an accurate and concise manner in accordance with public safety emergency communications standards; procedures; laws and AND RESPONSIBILITIESReceives and responds to recorded emergencies (9-1-1) and non-emergency incoming calls in a concise timely and accurate manner in accordance with applicable protocols and units in response to emergency and non-emergency calls for service for law enforcement fire and Emergency Medical Services (EMS) in a concise timely and accurate manner in accordance with applicable protocols and and maintains accurate records of the location and statuses of all field units in accordance with applicable standards and to and assists callers with pre-arrival instructions as prescribed in Emergency Medical Services (EMS) and Emergency Fire Dispatch (EFD) procedures and departmental information systems such as National Crime Information Center (NCIC) National Law Enforcement Telecommunications System (NLETS) New Mexico Law Enforcement Telecommunications System (NMLETS) Warrants Information Tracking System (WITS) Computer Aided Dispatching (CAD) and New Mexico Department of Motor Vehicle (NMDMV) files in accordance with procedures and units with database information in a timely accurate and concise general information as requested by the public in a timely accurate and concise assigned works with other team members in an effective collaborative manner.*The above information is intended to outline the general nature and scope of the duties required for this position. It is not an exhaustive list and may vary depending on specific job assignments and QUALIFICATIONSHigh school diploma or (1) year related experience including data entry computer applications and/or telephone communications. OR six (6) months of experience in emergency communications/radio to type at 40 to learn Federal Communications Commission regulations pertaining to proper radio procedure and to perform duties under be able to communicate precisely and clearly in oral and written to interact effectively and professionally with the public supervisors responders and to learn and use radio/CAD codes and operate communications center to learn the Countys general geographic to interact effectively and understand communications on Telephone Device for the Deaf (TDD) phone.*Any equivalent combination of related education and/or experience may be considered for the above INFORMATIONPREFERENCESPrior emergency communications operator experience AND COMPLIANCEThe offer of this Bernalillo County position requires compliance with the following:Successful completion of a post-offer employment medical examination and background to all County safety all FEMA training(s) assigned to this of a valid New Mexico drivers license by the date of hire and maintenance of a valid license while employed in this required supervisor training if not have a felony not have a DWI conviction within the past three (3) the duties and responsibilities of the Emergency Communications Operator position in accordance with safety policies procedures and ONE (1) YEAR FROM DATE OF HIRE employee must successfully complete the following in good standing: 1) Departments ECO Training Program; and 2) NM Department of Public Safety Telecommunicator Academy in Santa ONE (1) YEAR FROM DATE OF HIRE employee must obtain the following certifications and maintain certifications thereafter: 1) New Mexico State Public Safety Telecommunicator; 2) New Mexico State Emergency Medical Dispatch (EMD); 3) American Heart Association (AHA) Cardiopulmonary Resuscitation (CPR); 4) NM State NCIC Full Access Terminal Operator Level; and 5) Federal Emergency Management Association (FEMA) IS-100 IS-200 and IS-700 with attendance policy and procedures which include but are not limited to report to work on time and maintain regularly scheduled shift work overtime holidays and weekends when scheduled outside of regular CONDITIONSWork hazards or potential work hazards involve high pace and stress in performing job weekends holidays and overtime work will be are performed in a temperature-controlled is exposed to intermittent noise are performed on an even surface which may be carpeted or with and without essential duties are performed TOOLS AND MATERIALSEquipment used in performing duties includes computers multi-line telephone multi-channel two-way radio enhanced emergency 9-1-1 equipment recording equipment facsimile machine and photocopy and products include logs various forms and paperwork writing instruments and manuals regarding the use of equipment and emergency procedures including the use of software specific to emergency communications.*NOTE*You are not required to disclose information about physical or mental limitations that you believe will not interfere with your ability to do the job. On the other hand if you want the employer to consider special arrangements to accommodate physical or mental impairment you may identify that impairment in the space provided and suggest the kind of accommodation that you believe would be FUNCTIONSMust be able to use sound judgment and reasoning ability as well as personal experience to respond appropriately to emergency be mentally alert in order to change tasks or activities on a frequent maintain mental alertness in order to adequately handle high pace and stress of use professional customer service discretion and judgment diplomacy tact and courtesy in responding to callers in emergency be able to ask questions and listen to and follow verbal directions in be able to read and understand written and verbal directions in be able to communicate clearly with all co-workers and with the general possess the general ability to learn Computer Aided Dispatch (CAD) radio codes and the operation of equipment used in the operations FUNCTIONSMust be able to sit for up to four (4) hours at one time up to sixteen (16) hours total per be able to stand/walk for short distances up to a total of two (2) hours per be able to crouch kneel and bend at the waist; twist/rotate at the waist on a minimum basis as be able to reach arms away from the body or overhead to access dispatching equipment or manuals necessary to perform essential be able to work with arms bent for up to four (4) hours at one time and up to sixteen (16) hours per be able to lift and carry for short distances paperwork or manuals weighing an estimated fifteen (15) pounds or be able to push/pull with arms with an estimated force of up to two (2) pounds an estimated total of fifteen (15) times per be able to push with legs and feet with an estimated force of 10-15 pounds in order to propel chair from one end of dispatching room to other be able to use hands and fingers to grasp/manipulate equipment necessary to perform essential duties such as writing utensils telephone paperwork manuals and be able to use fine finger dexterity and implement eye-hand coordination to monitor and operate multiple keyboards and monitors in dispatch have strong hearing and sight abilities in order to perform all essential be able to type 40 words per minute.