Emergency Communications Officer

To Apply: Complete theEmergency Communications Officer Application for Employment. All required sections must be completed and include a cover letter and resume. Please direct questions to Human Resources at.

Blaine County Emergency Communications Mission Statement:

The Mission of Blaine County Emergency Communications is to enhance the quality of life in our community by providing the highest level of professional emergency communication services to protect life and property. This is accomplished through teamwork integrity and a commitment to excellence.

General Statement of Duties:

Responsible for collecting communicating and relaying information related to emergency and non-emergency incidents quickly and accurately under direction of a certified training instructor. This work requires coordination and communication with fire police medical agencies and multiple city and county services. The employee will assist and represent multiple jurisdictions. The successful candidate will report to an assigned supervisor.

Primary Job Responsibilities:

• Responds to and serves the public with outstanding customer service skills.
• Questions callers appropriately in both 9-1-1 emergency and non-emergency situations.
• Initiates agency response; includes knowledge of multiple agencies and cities policies and procedures.
• Communicates effectively on the computer phone and radio; i.e. speed/rate of speech voice tone type of wording used identifies radio transmissions etc.
• Enters information accurately and completely for agency records.
• Uses policies and procedures to accomplish job objectives.
• Performs system troubleshooting and reporting duties.
• Attends educational and training activities as needed to support objectives of the position.
• Performs other duties as assigned by the Director of Emergency Communications or Emergency Communications Supervisor.

Job Specifications:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job responsibilities.

Education and Work Experience:

• High school diploma or GED required.
• Minimum of two (2) years of any combination of responsible work experience military service or education.
• Certification of American Red Cross (or) American Heart Association HeartSaver CPR/AED within first six months of employment.
• APCO Public Safety Telecommunicator Certification within first six months of employment.
• Advanced EMD Certification within first six months of employment.
• TDD Certification within first six months of employment.
• APCO Fire Communications I Certification as required.
• ILETS Entry and Query Certification within first six months of employment.
• Idaho Peace Officer Standards and Training (POST) Basic Academy Certification as required.

Language Skills:

• Ability to read analyze and interpret general business periodicals professional journals technical procedures and governmental regulations.
• Ability to follow written and verbal instructions policies and procedures with accuracy and attention to detail.

Mathematical Skills:

• Ability to work with mathematical concepts such as fractions percentages ratios and proportions to apply them to budgeting and other funding solutions.

Reasoning Ability:

• Ability to solve practical problems and deal with multiple variables in situations where only limited standardization exists.
• Interpret a variety of instructions furnished in written oral diagram or schedule form.
• Ability to think clearly and make appropriate decisions in emergency and stressful situations.

Other Knowledge Skills and Abilities:

• Knowledge of Microsoft Office applications including Excel Word and Outlook and the ability to operate other standard office equipment including telephones calculators copiers FAX machines etc. is required.
• Skills in prioritizing multiple tasks and managing a variety of information; establish and maintain effective working relations with co-workers and representatives from other local state and Federal agencies; ability to effectively deal with irate or unhappy citizens.
• Ability to work both independently and cooperatively in a collaborative atmosphere.
• Ability to exercise independent problem-solving with initiative and self-motivation.
• Ability to maintain confidentiality of department information and personal records.
• Ability to work under own initiative and utilize independent judgment.
• Ability to work effectively with employees department director elected officials vendors and the general public.
• Must be able to successfully pass a criminal background check.
• Must possess a valid Idaho Drivers License.

Essential Physical Abilities:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to stand walk sit and drive; use hands to finger handle or feel; reach with hands and arms; talk and hear. The employee occasionally is required to climb balance and stoop kneel crouch or crawl and must frequently lift and/or carry up to 25 pounds. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and ability to adjust focus. Specific hearing abilities requires the acquisition of auditory information from persons requesting public safety services or assistance. Medical evaluation shall be conducted in order to determine a candidate or current employees fitness to perform essential job tasks.

Working Environment

• Work is performed in an office environment where the physical demands require sitting for extended periods of time; frequent use of computers and standard office equipment; some travel to property sites will be required; may work under stress of deadlines; available to work varying hours including night weekend and holiday shifts to staff a 24-hour center; no felony convictions or disqualifying criminal history.

Equal Opportunity Employer:

Blaine County is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age race color religion sex national origin sexual orientation disability or veteran status.

This job description indicates in general the nature and levels of work knowledge skills abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities duties or responsibilities required. Employee may be asked to perform other duties as required.