Email Support Specialist

We are seeking a detail-oriented and customer-focused Email Support Specialist to provide timely professional and accurate assistance to customers through email. The ideal candidate will have excellent written communication skills strong problem-solving abilities and a commitment to delivering a positive customer experience.

• Respond to customer inquiries and support requests through email in a timely and professional manner.
  
• Research customer issues and provide accurate solutions or appropriate next steps.
  
• Troubleshoot product account billing and service-related questions.
  
• Document customer interactions issues and resolutions in the support/ticketing system.
  
• Escalate complex or unresolved issues to the appropriate department.
  
• Follow company policies procedures and customer service standards.
  
• Maintain accurate records and protect customer information.
  
• Identify recurring customer issues and communicate trends to the appropriate teams.
  
• Work efficiently while managing multiple support requests and priorities.
  

• Provide fast accurate and professional email support.
  
• Improve customer satisfaction and overall support experience.
  
• Maintain consistent response quality and documentation.
  
• Resolve customer issues efficiently and reduce unnecessary escalations.
  
• Contribute to improvements in support processes and knowledge resources.
  

• Excellent written communication and professional writing skills.
  
• Strong customer service and problem-solving skills.
  
• Attention to detail and accuracy.
  
• Ability to manage multiple customer inquiries.
  
• Familiarity with email CRM and ticketing systems.
  
• Strong time-management and organizational skills.
  
• Ability to work independently and as part of a team
  

• Excellent written and verbal communication skills.
  
• Strong customer service and problem-solving abilities.
  
• Excellent attention to detail and accuracy.
  
• Ability to manage multiple email inquiries and priorities.
  
• Strong organizational and time-management skills.
  
• Proficiency with email CRM help-desk and standard office software.
  
• Ability to communicate professionally with supporters members donors and the general public.
  
• Ability to work independently and collaboratively.
  
• Commitment to confidentiality and responsible handling of customer and supporter information.
  
• High school diploma or equivalent; relevant customer service experience preferred.
  

• 12 years of experience in email customer member or donor support.
  
• Experience with ticketing systems CRM platforms or non-profit databases.
  
• Experience working for a non-profit conservation environmental or mission-driven organization.
  
• Familiarity with wildlife conservation or environmental issues.
  
• Experience handling donor or membership inquiries.
  
• Ability to learn new software and organizational processes quickly.
  
• Strong interest in conservation and the mission of protecting mountain lions.
  

Mountain Lion Foundation offers a supportive flexible and mission-driven workplace where employees can build meaningful careers while contributing to wildlife conservation. Eligible employees may receive a competitive benefits package that includes:

• Competitive Salary Compensation based on experience qualifications and position responsibilities.
  
• 401(k) Retirement Plan Retirement savings plan with potential employer contribution.
  
• Medical Insurance Health insurance options for eligible employees.
  
• Dental Insurance Dental coverage for eligible employees.
  
• Vision Insurance Vision coverage for eligible employees.
  
• Paid Time Off Vacation sick leave and paid holidays.
  
• Flexible Work Schedule Flexible scheduling options based on position and organizational needs.
  
• Remote Work Options Remote or flexible work arrangements may be available depending on the position.
  
• Professional Development Opportunities for training continuing education conferences and professional growth.
  
• Employee Wellness Support for employee well-being and healthy work-life balance.
  
• Mission-Driven Work The opportunity to contribute directly to mountain lion conservation habitat protection education and coexistence efforts.
  
• Collaborative Environment Work alongside conservation professionals volunteers researchers advocates and community partners.
  
• Growth Opportunities Opportunities to develop new skills and take on meaningful responsibilities within a growing conservation organization.
  
• Employee Engagement Opportunities to participate in conservation education outreach and community initiatives.