Email Marketing Operations Manager-Full Time Remote

Email Marketing Operations Manager- Full Time Remote

OurOrganization

CDP a Boston-based public benefit corporation uses the collaborative fundraising model to improve the operational efficiency and revenue generation capacity of the public media system. CDP currently provides more than 230 NPR and PBS public media organizations (PMOs) with outsourced marketing data analytics fundraising and technology services. These services help PMOs raise more net income grow their donor files faster lower their fundraising costs and free up development talent allowing stations to better focus on local engagement. Since its inception CDP has delivered more than $1 billion in membership revenue for local PMOs participating in its services and has become the most widely adopted Public Media service in the history of public broadcasting.

Just as CDP is committed to supporting public media organizations around the country we are equally committed to supporting each of our team in their own professional development.

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Digital Production Team

The Digital Production Team is part of CDPs Fundraising Operations Department and supports the Member Services Bureau or MSB cooperative.

The team manages web donation forms and a high-volume email solicitation program for more than 50 public media organizations. Each year the team sends more than 75-million emails and supports the processing of more than 350000 new donations through the webforms it maintains.

Position Overview

Reporting to the Senior Director of Fundraising Operations this role manages the end-to-end email production process including scheduling asset coordination campaign setup HTML production quality assurance approvals deployment operational reporting and the management of the two Email Production Specialists on the team.

This position has a dual mandate: supporting the scalable execution of the MSB Email Solicitation Program while also addressing the individualized email solicitation needs of MSB stations when those needs align with the cooperatives service model.

The position works extensively in Iterable and partners closely with Strategic Marketing & Fundraising Services or SMFS which owns email strategy messaging and testing priorities. Success in this role requires exceptional attention to detail excellent copy-editing and proofreading skills strong technical email production capabilities and the ability to manage a complex high-volume campaign calendar.

Key Responsibilities

• Coach and mentor the Email Production Specialists on the team fostering a culture of precision accountability and continuous process improvement.
• Build test schedule and deploy email campaigns in Iterable.
• Manage segmentation dynamic content catalogs templates snippets and station-specific campaign variations.
• Write edit and troubleshoot responsive HTML and CSS for email.
• Manage the email solicitation calendar and coordinate campaign assets requirements deadlines proofs and approvals.
• Conduct detailed quality assurance of copy creative links tracking audiences suppression rules personalization and dynamic content.
• Monitor deliverability metrics investigate issues and coordinate corrective action when needed.
• Support IP warming and email onboarding activities for new MSB stations.
• Track station participation (opt-ins and opt-outs) for all solicitations.
• Maintain campaign documentation and operating procedures.
• Identify and implement improvements that strengthen quality efficiency and scalability.
• Serve as the primary operational contact for email production questions and escalations.
• Partner with SMFS Digital Production client services data and technology teams to execute campaigns accurately and on schedule.

Required Experience and Qualifications

• Three or more years of hands-on experience producing and managing complex email marketing campaigns.
• Experience building testing and deploying campaigns in an email service provider or marketing automation platform.
• Strong HTML and CSS skills including experience troubleshooting responsive email content.
• Experience with segmentation personalization dynamic content templates and automated journeys.
• Working knowledge of email deliverability metrics and troubleshooting practices.
• Experience managing quality assurance proofing and approval processes.
• Strong organizational skills and the ability to manage multiple campaigns and deadlines.
• Exceptional attention to detail and commitment to accurate execution.
• Strong written and verbal communication skills.
• Ability to document workflows and explain technical concepts clearly.
• Ability to work independently and collaboratively in a remote environment.
• Bachelors degree or equivalent professional experience.

Preferred Experience

• Hands-on experience with Iterable including:
  • Campaigns and journeys
  • Segmentation
  • Catalogs or data feeds
  • Dynamic content
  • Templates and snippets
  • Reporting and deliverability tools
• Experience with Salesforce or another CRM platform.
• Experience managing email programs with multiple clients brands business units or localized campaign variations.
• Experience in a high-volume email production environment.
• Familiarity with email rendering and quality assurance tools.
• Experience in nonprofit fundraising membership public media or another mission-driven environment.

Nonprofit or public media experience is helpful but not required. Candidates with relevant experience in agencies e-commerce associations higher education subscription businesses or other complex email marketing environments are encouraged to apply.

Educational Requirements

Bachelors Degree or equivalent work experience preferred

Commitment to Inclusion

We strongly encourage individuals from historically marginalized and underrepresented groups to apply even if you dont meet every qualification. We value diverse perspectives lived experiences and commitment to public service. All CDP people have unique talents and experiences that create our company culture where we can all thrive and bring our whole selves to work each day.

Successful candidates will identify easily with a set of character attributes as listed below:

Inclusive mindset: You embrace and demonstrate an inclusion mindset and role model these behaviors for the organization.

A Communicator: You possess strong communication skills and have great customer service skills; you like people and want to help.

A Critical Thinker: You regularly look for ways to find efficiencies innovate and make improvements where you can.

Process Oriented: Youre able to understand work in create and improve processes.

A Collaborator: Youre a team player willing to help where needed; a relationship builder whose can-do attitude inspires others; you actively share your job knowledge with team members.

Someone Who Seeks to Learn:You are eager to listen study and learn new things quickly; you are resourceful and are open to regularly accepting and growing from feedback.

Enterprising: You have proven success working in a fast-paced and changing environment; you have a strong work ethic and are excited to add value to the organization and its mission.

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CDP is proud to be an equal opportunity workplace and employer. We are committed to equal employment opportunity regardless of race color ethnicity ancestry national origin nationality immigration status citizenship religion or religious creed (or belief where acceptable) sex/gender sexual orientation gender identity and gender expression pregnancy marital status age citizenship marital status handicap or disability genetic information or characteristics (or those of a family member) Veteran or military status political belief or socio-economic status. CDP does not discriminate against individuals on the basis of those characteristics or any other characteristic protected by law.

CDP provides reasonable accommodations for applicants with a disability in completing job application procedures. Please notify CDP Human Resources in advance so necessary arrangements can be made. If you need assistance or accommodation due to a disability you may contact us at