Email Marketing Operations Manager

About Havenly

At Havenly Brands were building this generations premier destination for all things home. Alongside our award winning Havenly design services we proudly own and operate some of the best home furnishings brands in the business including Havenly Interior Define The Citizenry Burrow Inside and . Our family of brands is growing and were looking for amazing people to join us on this journey!

Havenly is not just the #1 residential interior design service in America - were architecting the future of how millions design their homes. With our proprietary 3D visualization technology our worldwide network of designers empowered with AI tools and our revolutionary customer-facing AI design assistant were at the inflection point of a massive market transformation. This is a rare opportunity to help build the category-defining business at the intersection of AI design and commerce.

Our Core Values

• Exhibit Gumption: meet every challenge with spirit and energy; believe the impossible is possible.
• Overperform: work hard move fast be scrappy.
• Stay Playful: no jerks no whiners; have fun and keep perspective.
• Act Like an Owner: be accountable speak up act in Havenlys best interest.

About the Role

Havenly Brands is looking for an Email Marketing Operations Manager to own the lifecycle technology foundation across our portfolio of seven home brands: Havenly Interior Define Burrow The Citizenry The Inside St. Frank and The Expert. Youll be the technical lead for our lifecycle stack across email SMS push and onsite acquisition while growing the AI-enabled automation that runs more of our campaign workflow every quarter.

• Braze and the broader lifecycle marketing technology stack across all seven brands spanning email SMS push and onsite acquisition
• Lifecycle platform architecture and migration strategy: primary technical owner and project manager for migrations net-new implementations and major lifecycle technology initiatives
• Identity resolution event-level data integrity and cross-brand lifecycle systems as the primary lifecycle technical lead
• Automated journeys for acquisition retention and long-term program health built and maintained in line with marketing goals
• Management of two offshore associates
• Vendor relationships and technology integrations managed for maximum ROI
• The lifecycle teams operational workflow in Asana: automations for campaign handoffs assignments status transitions and recurring batch-and-blast processes
• The existing lifecycle automation codebase workflows and scheduled jobs
• Day-to-day project management for lifecycle campaign execution across Lifecycle Creative/Design and other stakeholders

• Scalable efficient lifecycle operations: design implement and optimize the processes and technology that support growth and retention
• Engineering-ready requirements and acceptance criteria translated from business impact as lifecycle technical PM across Growth Product Data and Engineering
• Clean timely data in partnership with Data Product and Engineering to drive the best customer experience and results
• Technical test design and setup that produces clean actionable results
• Reporting on campaign performance uptime and output that informs strategic decisions
• Expansion of AI-enabled automation across the campaign workflow: briefing campaign construction QA reporting and anomaly detection
• Portfolio-wide scaling of automated briefing and campaign-build workflows that arent yet deployed across all brands and campaign types
• Reusable automation patterns that connect lifecycle requirements brand rules campaign configuration platform APIs data sources QA and reporting
• A prioritized pipeline of repetitive or error-prone processes to automate next ranked by effort risk scalability and business impact
• Human review and controls around AI-enabled workflows so automation never compromises campaign accuracy brand standards data integrity or QA

• Have 5 years in marketing operations CRM operations or lifecycle technology mostly hands-on in the platform
• Have deep Braze expertise: Canvas segmentation Liquid custom events and attributes and the data model underneath them
• Write and maintain code that runs in production (scripts API integrations scheduled jobs) and can explain it to people who dont code
• Have led at least one ESP or CDP migration or net-new platform implementation end to end
• Understand identity resolution and event data pipelines and are comfortable in Snowflake or similar
• Write clear technical requirements and acceptance criteria for engineering teams
• Have managed direct reports (offshore or nearshore teams a plus)
• Know email and SMS deliverability and compliance (CAN-SPAM TCPA CCPA)
• Bring a DTC e-commerce background (preferred) with multi-brand experience a plus
• Own their systems: when something breaks they find out before a stakeholder does
• Translate business asks into specs engineers can build without a second meeting
• Set their teams up with clear SOPs and QA so theyre never the bottleneck on a send
• Believe AI is changing this job fast and already use it and build with it to move faster and think better
• Are energized by multi-brand complexity: seven brands seven customer relationships one stack
• Are self-starters who thrive in a lean high-ownership environment
  
  

At Havenly were building with AI as part of how we work. Were looking for people who are genuinely curious about AI-assisted tools and eager to adopt them; this is about openness not existing expertise.

The Details

• Employment type: Full-time
• Location: In office in Denver CO at our beautiful headquarters in Cherry Creek
• Compensation: $90000 - $100000 annually
• Benefits: generous PTO volunteer days off health benefits (Medical Dental Vision Disability) 401(k) with company match paid parental leave plus Havenly-specific perks: free design services furniture discounts and merchandise/anniversary credits
• Work authorization: Applicants must be currently authorized to work in the United States on a full-time basis. We do not offer any sponsorship.
• Application deadline: November 1 2026 unless further applications are needed

Interview Process

We try to follow the below interview process but sometimes find that you or we want to have further conversations. The below process is ideal state but this can change!

• Introductory Interview: A chat to learn about your experience what youre looking for next as well as a chance to ask any questions. (20 minutes)
• Hiring Manager Interview: A deep dive into the specifics of the role. (1 hour)
• Chat with our CTO: Discussion on your technical expertise (45 minutes)
• Panel Interview: with take-home project (1 hour)
• Executive Interview. (45 minutes)
• Offer!
  
  

Equal Opportunity

Havenly is an Equal Opportunity Employer. Havenlys employment decisions are made without regard to race color religion national origin age sex marital status ancestry physical or mental disability veteran status gender identity sexual orientation or any other legally protected status.