Email Advertising Operations Specialist
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Job Summary
Job Description:
We believe in bold ideas diverse perspectives and the drive to transform knowledge into impact. Here your curiosity fuels progress your voice shapes innovation and your ambition helps redefine whats possible within science and learning. We are a culture that obsesses over impact challenges and drives whats next to power infinite possibilities for our customers colleagues and society at large.
About the Role:
The Email Advertising Operations Specialist sits within the Customer Delivery Audience Solutions function and reports to the Advertising Delivery Senior Manager. The role owns day-to-day delivery of assigned email advertising campaigns scheduling build quality assurance and stakeholder communication. Working in Salesforce Marketing Cloud (SFMC) it ensures campaigns are accurate on time and properly targeted. It also contributes to operational readiness and keeps internal and society stakeholders updated.
Job Responsibilities:
Build schedule and deploy assigned email campaigns in Salesforce Marketing Cloud ensuring accuracy and adherence to agreed timelines.
Perform quality assurance on email builds rendering links personalisation and audience/ad targeting before deployment.
Handle routine delivery queries and escalate complex or at-risk issues to the Advertising Delivery Senior Manager.
Maintain campaign delivery tracking and scheduling records across assigned societies and editorial teams.
Communicate scheduling timelines and delivery status to stakeholders and coordinate handovers with the email delivery specialist and managed service contractor.
Follow and help maintain standard operating procedures delivery checklists and process documentation for email campaigns.
Reporting on complete campaigns.
Required Qualifications:
Experience in advertising email marketing operations HTML coding email delivery or a closely related campaign delivery role.
Familiarity with email deployment platforms (Salesforce Marketing Cloud or equivalent).
Strong organisational skills able to manage multiple concurrent campaigns deadlines and quality checks.
Good attention to detail particularly in quality assurance and audience targeting.
Clear written and verbal communication able to produce stakeholder updates and follow process documentation.
Preferred Qualifications:
Advertising operations experience in a B2B publishing or media environment.
Exposure to Salesforce Marketing Cloud (SFMC).
Familiarity with ad serving or booking platforms (e.g. Google Ad Manager ADvendio).
We power infinite possibilities.
For more than 200 years weve transformed knowledge into discoveries that shape the world. Today our global team of innovators creators and experts is driving whats next in science education and publishingcreating impact that reaches everywhere.
Were not just observers of progress. Were the ones accelerating scientific breakthroughs advancing learning and sparking innovation that redefines entire fields and improves lives.
Here your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.
Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race color religion sex sexual orientation gender identity or expression national origin disability protected veteran status genetic information or based on any individuals status in any group or class protected by applicable federal state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact for assistance.
We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates needle movers and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development and through a robust body of employee programing we facilitate a wide range of opportunities to foster community learn and grow.
We are committed to fair transparent pay and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wileys good faith and reasonable estimate of the base pay for this role at the time of posting roles in the United Kingdom Canada USA Austria Czechia Denmark France Greece Italy Netherlands Romania or Spain. It is anticipated that most qualified candidates will fall within the range however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors including but not limited to geographic location skills and competencies.
When applying please attach your resume/CV to be considered.
Salary Range:
48800 USD to 66733 USD #LI-MS1Required Experience:
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