Eligibility Technician- NET Child CareAPS (4892-12)

• Associate degree
• OR the equivalent of an associate degree (at least ninety-four (94) quarter credit hours or the equivalent in semester/trimester hours) with at least one three (3) hours course in each of the following: interviewing office/information technology basic mathematics public relations communications and nine (9) credit hours in English which must include basic grammar writing skills and composition or two (2) years experience in public contact work involving interviewing and collecting organizing analyzing and interpreting complex data; or equivalent.
• All candidates must be able to demonstrate strong oral and written communication skills and strong interpersonal relations skills.

• Responds to transportation requests via calls emails and/or fax for Non-Emergency Transportation Services. Requests may be initiated by consumers providers of Medicaid billed services and others in the community; verifies all documentation/information submitted to support request for assistance in accordance with OAC (Medicaid eligibility verification in MITS); determines appropriate mode of transportation; authorizes or denies transportation requests; sends the appropriate approval letter; explains transportation procedures; processes bus tickets/passes for Metro or Access services; updates the database for the transportation vendor for cab/van services; maintains a digital file of eligibility determinations and authorizations; and refers applicants and recipients to other agency units community and/or government agencies when appropriate;
• Maintains digital records through OnBase scanning and indexing; reports cases of suspected fraud; appears with client in hearings or prepares summaries and appears in hearings upon request; answers routine inquiries either by telephone or correspondence; trouble shoots and/or resolves data systems inconsistencies; completes special data assignments. Monitors Transportation Services mailbox and responds to all requests for information.
• Utilizes a full range of PC applications to support transportation operations including Microsoft Office products databases OnBase Avaya etc. Tracks and maintains supply of bus tokens/passes and access tickets. Distributes bus tickets/passes and Access tickets as needed. Independently performs clerical functions (e.g. gathers data prepares reports searches files and maintains statistics). Prepares maintains types and handles confidential materials. Provides support to Supervisor as requested.
• Performs other related duties as assigned.
• Attends conferences and training.

• Knowledge of:budgeting human relations office practices and procedures; agency policies and procedures*; interviewing community services.
• Ability to: carry out detailed but basic written and oral instructions; deal with problems involving several variables in a familiar context; apply principles to solve practical everyday problems; define problems collect data establish facts and draw valid conclusions add subtract multiply and divide whole numbers; comprehend short sentences with basic concrete vocabulary; maintain accurate records; gather collate and classify information about data people or things answer routine telephone inquiries from public; ability to operate within a teamwork approach to achieve unit goals.
• Skill In: agency networked personal computer software and program operating systems.

• State Automated Child Welfare Information System (SACWIS)
• State Child/Abuse Neglect Central Registry Check for any state in which the applicant resided within the last five years
• Ohio Bureau of Criminal Identification Investigation (BCI)
• FBI
• National Sex Offender Public website () Code 5101:2-5-09 must be conductedfor each prospective employee

Required Experience:

IC