Electronic Banking Manager

Border Bank is seeking an Electronic Banking Manager to join our team. This position has the flexibility to office at any of our current Border Bank locations in Fargo North Dakota or Badger Baudette Clearbrook Coon Rapids Greenbush International Falls Middle River Roseau or Thief River Falls Minnesota.

The Electronic Banking Manager leads the Banks digital banking systems payment channel oversight procedures employee training and related service delivery. This position ensures digital banking and payment services operate securely efficiently and in alignment with the Banks strategy customer experience expectations risk appetite and regulatory requirements.

Electronic Banking Specialist Key Responsibilities

• Lead coach train and develop the Electronic Banking team; establish expectations delegate responsibilities promote cross-training ensure coverage and reinforce service accountability sound judgment and adherence to standards and controls.
• Lead digital banking projects implementations conversions system enhancements testing release management and change initiatives in coordination with internal departments and vendors.
• Oversee digital banking system administration configuration and interfaces product setup access support authentication tools digital documents/statements and related customer-facing and internal resource updates.
• Serve as a subject matter expert for digital banking platforms and related services including mobile app functionality bill pay external transfers mobile check deposit digital onboarding tools and authentication/access controls.
• Research resolve escalate and communicate complex digital banking issues customer-impacting events access concerns system errors recurring service issues and related employee support needs.
• Oversee payment services within the Electronic Banking area including ACH wire-related system access debit cards instant payments digital payment channels and related operational processes.
• Support Treasury Management products and services in coordination with the Treasury Management Director and team including ACH origination wire templates Positive Pay Remote Deposit Capture implementation activities and digital channel access.
• Maintain departmental payment expertise including NACHA rules card network requirements Federal Reserve access expectations emerging payment trends and applicable professional certifications or designated subject matter expertise.
• Maintain risk and control oversight for digital banking and payment functions including access administration segregation of duties dual control exception monitoring issue escalation fraud indicators corrective action tracking and supporting documentation.
• Ensure related policies procedures standards job aids and control documentation are maintained reviewed and aligned with Bank policy regulatory requirements audit expectations and operational practices.
• Serve as the department lead for audits examinations internal control reviews documentation requests management responses and follow-up involving digital banking and payment functions.
• Maintain effective relationships with digital banking vendors payment networks technology partners and internal stakeholders to support reliable service delivery and issue resolution.
• Develop review and share digital banking and payment reporting issue tracking service trends exception data and operational metrics.
• Identify and implement opportunities to streamline processes clarify ownership and handoffs strengthen controls improve customer and employee experience and enhance work quality.

Electronic Banking Specialist Education and Experience

• Bachelors degree in a related field or equivalent specialized training.
• Minimum of 5 years of banking digital banking debit card services treasury management payment operations or financial services experience.
• Accredited ACH Professional certification or similar certification preferred.
• Management experience preferred.

Border Bank Employee Benefits

Border Bank offers a comprehensive benefits package designed to support your health financial well-being and work life balance:

• Paid Time Off & Paid Holidays
• Health Dental & Vision Insurance
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• 401(k) with Employer Match
• BankPaid Life Insurance & LongTerm Disability
• Supplemental insurance options (Accidental Injury Heart & Stroke Cancer Intensive Care Hospital Indemnity Critical Illness Life and Short Term Disability Insurance)
• Employee Assistance Programs (EAP)
• Wellness Dollars
• Education Assistance

If youre looking for an opportunity to make a meaningful contribution in electronic banking we encourage you to apply today.

Required Experience:

Manager