EHR EHR Training and Support Analyst

Position Summary:Do you thrive on helping others learn solving complex problems and making systems work better for the people who use them HealthRIGHT 360 is seeking a detail-oriented tech-savvy and people-centered EHR Training and Support Analyst to join our Northern California team. Youll play a critical role in supporting staff across substance use disorder mental health and primary care programs by delivering expert training and responsive support for our EHR Description Summary:The EHR Team at HealthRIGHT 360 is a collaborative motivated group of professionals who value continuous improvement creative problem-solving and practical support. We embrace a culture of learning adaptability and service to ensure our frontline teams can focus on what matters mostdelivering quality care to our Summary:HealthRIGHT 360 is seeking a knowledgeable and service-oriented EHR Training and Support Analyst to deliver high-quality training and responsive support for our Electronic Health Record (EHR) system. Based in Northern California with a hybrid schedule this role is responsible for onboarding new users facilitating ongoing training troubleshooting issues and collaborating with clinical and technical teams to improve workflows. The ideal candidate is organized tech-savvy and passionate about empowering staff through education and Areas and Responsibilities:Training:Design and maintain engaging EHR training content for the agencys Learning Management System (Relias).Development and maintenance of training onboarding and ongoing EHR training for new and existing staff at all organizational and train the EHR Super User group providing guidance resources and virtual and live training sessions for EHR Users across the enrollment tracking and reporting for training participation and :Provide in-person and remote EHR support to Northern California and resolve EHR issues via the Welligent Help Center ticketing with EHR leadership and IT on technical escalations and system user activity to maintain system access integrity and in regular team meetings and agency-wide :Identify trends and knowledge gaps through support interactions to inform training cross-functionally to optimize workflows and improve the EHR user implementation of system upgrades or new functionality through training and :Build and maintain strong working relationships with clinical and administrative EHR interests in interdepartmental meetings and the agencys mission and values in all training support and communication strict confidentiality in accordance with HIPAA and 42 CFR Part Job Requirements:High school diploma or with EHR systems or comparable technology experience in training teaching or coaching organizational and time-management skills; ability to multitask professional communication skills (written and verbal).Ability to troubleshoot problems independently and prioritize interpersonal skills especially with diverse learners and in Microsoft Office and general computer to travel to Northern California service locations San Francisco San Mateo County Santa Clara County Solano Skills Knowledge and Education:Experience with Welligent or similar EHR with San Franscico San Mateo or Santa Clara County in behavioral or mental health in course development tools such as Articulate 360 or similar platforms.