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EEOC Mid-Level AVVTC Technician

CFocus Softwareorporated

Job Location:

Washington, DC - USA

Monthly Salary: Not provided by the employer

Posted: 4 September 2026 (15 hours ago)

Application Deadline: 2 December 2026

Vacancies: 1 Vacancy

Job Summary

cFocus Software seeks a Mid-Level AV/VTC Technician to join our program supporting the Equal Employment Opportunity Commission (EEOC). This position is onsite in Washington DC. This position requires a Public Trust or the ability to obtain a public trust clearance.
Qualifications:

Minimum of six years of professional experience providing AV/VTC support in an enterprise environment similar in size and complexity to the EEOC.
Hands-on experience operating and supporting enterprise video conferencing and collaboration platforms including Microsoft Teams Zoom Cisco Webex and Poly RealPresence.
Working knowledge of VTC endpoints codecs DSPs control systems cameras microphones audio mixers presentation switchers streaming and recording systems projection systems LED displays digital signage and public-address systems.
Demonstrated ability to troubleshoot AV video audio hardware software network-connectivity and interoperability issues and recognize when escalation is required.
Experience supporting live virtual and hybrid events including executive meetings hearings town halls webinars training events webcasts or conferences.
Experience performing routine preventive maintenance firmware and software updates system monitoring documentation ticket management and equipment inventory support.
Strong customer-service and communication skills and the ability to work effectively with executives presenters end users technical teams vendors and geographically dispersed stakeholders.
Professional command of the English language and the ability to create clear ticket maintenance and operational documentation.
Ability to work full-time on-site at EEOC Headquarters and provide approved travel after-hours weekend or on-call support when operational requirements demand it.
Must currently possess or be able to favorably complete the required five-year employment background investigation for a Public Trust position normally initiated through Standard Form 85P and meet applicable OPM suitability standards.

Duties:

Operate configure maintain and troubleshoot AV/VTC systems in conference rooms training facilities executive meeting spaces and virtual or hybrid environments.
Provide operational support for Microsoft Teams Zoom Cisco Webex Poly RealPresence webinars breakout rooms and other approved collaboration platforms.
Schedule and manage virtual meetings; coordinate multi-location connections; monitor audio and video quality; and resolve routine connectivity interoperability and user issues.
Support setup rehearsal execution recording streaming and post-event activities for Commission hearings town halls executive meetings training sessions webcasts conferences and other official events.
Operate cameras microphones public-address systems audio mixers video and presentation switchers recording systems streaming platforms projection systems LED displays digital signage and computer presentation systems.
Configure and troubleshoot VTC endpoints codecs digital signal processors control systems displays and related network-connected AV equipment.
Perform live video switching audio mixing camera operation recording presentation support and real-time quality monitoring under established production plans.
Receive document track update and resolve AV/VTC service requests and trouble tickets submitted by EEOC personnel at Headquarters and field-office locations.
Diagnose issues involving audio quality video transmission conferencing platforms network connectivity codec performance hardware and system interoperability.
Apply documented troubleshooting procedures record corrective actions and escalate unresolved or complex incidents through established channels within required timelines.
Perform preventive and corrective maintenance routine inspections firmware and software updates equipment testing and approved lifecycle support activities.
Monitor system health availability and performance and report recurring issues capacity concerns or recommended improvements to senior AV/VTC personnel.
Maintain accurate tickets maintenance records system configurations standard operating procedures equipment inventories licensing and warranty information.
Coordinate with EEOC customers field-office coordinators IT teams senior AV/VTC staff vendors and manufacturers to resolve incidents and support repair activities.
Provide end-user assistance presenter orientation and basic training on conference-room technologies collaboration tools and AV/VTC best practices.
Support ITIL-aligned incident problem change and service-management activities and participate in approved special projects upgrades equipment replacements and new AV/VTC standards.
Travel when approved to support Commission hearings meetings official events site evaluations maintenance and field-office AV/VTC requirements.