Educator I

Position Summary
Conducts informal interpretive programs in all areas of the building as well as Florida Aquarium offsite properties and outdoor spaces. Ensures that guest encounters are engaging factual safe and effective as determined by evaluation and in direct support of the mission of The Florida Aquarium. May begin training to handle education ambassador animals.

Essential Position Functions

• Responsible for the instruction and implementation of touch habitat protocols tabling activities and biofact interpretation.
• Facilitates field trip group entry and lunchtime.
• Delivers extraordinary customer service to all aquarium guests and internal customers.
• Maintains interpretation techniques and presentation skills.
• Maintains current animal handling certification (beginning after first 90 days) as available.
• Begin training on Educator II programs as desired.
• Must be highly motivated reliable and prompt.
• Supports TFAs Shared Purpose by participating in a Conservation Day of Action shift on an annual basis.
• Other duties as assigned.
  
  

Education Requirements and Technical Skills

• Interest in Biology Education or related discipline. An Associates degree working towards Bachelors degree or related work experience preferred.
• Hospitality teaching and/or public speaking experience preferred
• Proficient in Microsoft Office preferred

Competencies

• Customer Service Orientation Listening and understanding the customer (both internal and external) and anticipating and evaluating the customers needs; making the customers satisfaction a high priority in all areas of responsibility.
• Teamwork Supporting facilitating and participating in activities that promote team effectiveness; demonstrating sensitivity for the feelings and needs of team members and supporting team goals.
• Communication (oral and written) Effectively expressing ideas verbally and non-verbally and actively listening to individuals and groups; preparing and focusing presentations to the characteristics and needs of the audience; expressing ideas clearly and concisely in written form through memoranda letters reports and other documents.
• Creativity Proactively combining ideas resources and skills in new and adaptive ways to better meet outcomes and objectives; finding new ways of positioning the aquarium worldwide as a model of excellence.
• Information Gathering and Monitoring Effectively collects relevant data using questioning or research techniques to monitor and manage projects and people
• Follow-up Institutes methods for monitoring people and projects

Typical Physical Requirements

• Standing (8 hours per day)
• Walking (6 hours per day)
• More than normal talking
• Carrying up to 50 lbs. - Occasionally
• Lifting up to 50 lbs. - Occasionally
• Daily contact with a living collection of plants and animals in a central Florida climate
• Subject to bits stings and scrapes
• Ability to work outdoors for extended lengths of time
• Exposure to marked changes in temperature and humidity
• Exposure to salt water
• Possess a valid Florida Drivers License
• Ability to travel and drive a company vehicle as needed
• Flexibility in working weekends and evenings
• Flexibility in working holidays