ED, Workforce & User Experience

Job Description Summary

#LI-Hybrid

This position will be located at the East Hanover NJ site and will not have the ability to be located remotely. This position will require travel as defined by the business (domestic and/or international).

Imagine shaping how work gets done across one of the worlds leading healthcare organizations. As the Executive Director Workforce & User Experience you will lead the design of future work and the end-to-end associate experience across Novartis most critical transformation initiatives. This is a unique opportunity to influence how people processes artificial intelligence and tech-nology come together to create seamless human-centered experiences at scale. Youll help de-fine the future of work by ensuring innovative solutions are usable responsible and designed to empower associates while driving meaningful business impact across the enterprise.

Job Description

Key Responsibilities:

• Define and scale future-work design methodologies across enterprise transformation initiatives.
• Lead end-to-end experience design spanning workflows services technology and associate interactions.
• Ensure responsible artificial intelligence governance and human accountability are embedded in future-state designs.
• Direct research service blueprinting journey mapping prototyping and usability validation activities.
• Translate future-work concepts into workforce skills capacity and organizational implications.
• Partner across functions to align workforce strategies with adoption and implementation plans.
• Establish design governance frameworks quality standards and validation criteria from discovery through deployment.
• Champion accessibility privacy compliance and responsible design across all transformation programs.
• Develop and mentor design leaders user experience professionals and external design partners.
• Build reusable design assets frameworks and systems that improve scalability adoption and user outcomes.

Essential Requirements:

• Education: Bachelors degree in a related field required. Advanced degree preferred
• 12 years of experience in service design experience design user experience human-centered design workforce transformation organization design digital product design or enterprise transformation.
• Demonstrated experience leading the end-to-end redesign of complex workflows and experiences including user research journey mapping service blueprints workflow prototyping usability validation and translation into workforce and organization implications.
• Proven ability to integrate associate customer/patient business process data technology and human/AI interaction perspectives into coherent and scalable future-work designs.
• Experience building and leading teams and managing external partners
• Executive-level communication design facilitation influence without authority and the ability to use research and evidence to challenge assumptions and guide senior stakeholders through ambiguous transformation decisions.

Novartis Compensation Summary:

The salary for this position is expected to range between $204400 and $379600 per year.

The final salary offered is determined based on factors like but not limited to relevant skills and experience and upon joining Novartis will be reviewed periodically. Novartis may change the published salary range based on company and market factors.

Your compensation will include a performance-based cash incentive and depending on the level of the role eligibility to be considered for annual equity awards.

US-based eligible employees will receive a comprehensive benefits package that includes health life and disability benefits a 401(k) with company contribution and match and a variety of other addition employees are eligible for a generous time off package including vacation personal days holidays and other leaves.

EEO Statement:

The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment hiring training promotion or other employment practices for reasons of race color religion sex national origin age sexual orientation gender identity or expression marital or veteran status disability or any other legally protected status.

Accessibility and reasonable accommodations

The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If because of a medical condition or disability you need a reasonable accommodation for any part of the application process or to perform the essential functions of a position please send an e-mail to or call 1 and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Salary Range

$204400.00 - $379600.00

Skills Desired