Economic Benefits Trainer

Economic Services provides services such as Food and Nutrition Services (FNS) Family and Childrens Medicaid (FCMA) Adult Medicaid (AMA) Work First (WF) and Child Care Subsidy (CCS).

The purpose of the Economic Benefits Trainer is to design develop and provide training to new hires and seasoned staff within Economic Services (ES). The trainer also participates in the analysis design development and facilitation of trainingefforts; and integrates best Staff Trainer reports directly to the Program and Staff Development (PSD) Supervisor.

This positions primary focus is Adult Medicaid (AMA) including Private Living Arrangement (PLA) Long Term Care (LTC) and Special Assistance (SA) with other program focus based on departmental need.

Essential Job Functions:

• Deliver training in the areas of Economic Benefits policy technical navigation communication customer service coaching and team building
• Design develop deliver and administer tests quizzes and exams
• Evaluate training programs (including online courses self-study and blended learning opportunities) for caseworkers supervisors and managerial staff
• Compose a training schedule and facilitate the learning process to ensure that training is engaging and that the transfer of learning is occurring
• Develop and update effective curricula to address identified training needs in all benefit program areas
• Ensure that training in each program is aligned with Federal and State policies and that county policies are followed
• Monitor staff learning comfort implementation and operational needs
• Write and communicate weekly individual status updates to the supervisors and program manager
• Meet with staff to plan an appropriate course of action to improve individual training deficiencies
• Communicate individual pathways progress reports to supervisors at the conclusion of training

The Wake County Department of Social Services team is grounded in a deep commitment to connection compassion and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges connect them with critical resources and promote long-term stability. We value insight innovation and a solutions-focused approach and we welcome those who are ready to contribute their expertise to meaningful community-centered work. Join us in making a lasting difference!

• Bachelors degree
• Three years of job-related experience
• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

• Three (3) years of experience working within Adult Medicaid (AMA) programs within a State or County Department of Economic Self-Sufficiency training adults using adult learning theories and practices
• Bachelors degree or higher level of education in a related field to the position

• Ability to develop and deliver presentations training and ideas to individuals or groups
• Ability to facilitate groups
• Strong interpersonal/human relations skills
• Strong analytical and creative problem-solving skills
• Ability to identify problems determine possible solutions and actively work to resolve the issues
• Excellent written and verbal communication skills - ability to convey information verbally to individuals or groups to ensure that the message is understood
• Ability to listen and respond appropriately to information from others
• Knowledge of adult learning instructional design and curriculum development techniques
• Ability to instruct and train employees students faculty and/or other clients by providing information including appropriate procedures practices and/or the operation of equipment
• Knowledge of leadership/management/organizational development assessment protocols change management strategies and processes
• Ability to motivate and coach individuals
• Ability to maintain a high level of confidentiality
• Ability to work independently and as part of a team
• Ability to develop and maintain effective relationships with others in order to encourage and support communication and teamwork
• Ability to build and maintain ongoing collaborative working relationships with co-workers to achieve the goals of the work unit
• Ability to organize and prioritize duties
• Ability to remain flexible to meet constantly changing and sometimes opposing demands
• Ability to operate a personal computer and use various Microsoft Office Products internet browsers web-based systems etc.
• Ability to maintain social ethical and organizational norms
• Ability to firmly adhere to codes of conduct and ethical principles
• Accountable to complete projects and meet deadlines

Location: HSC SomersetRaleigh NC 27609

Employment Type: Regular

Work Schedule: Mon. - Fri. 8:00 am - 5:00 pm

Hiring Range: 27.20 - 34.92

Market Range: 27.20 - 42.63

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 10/31/2026