eCommerce Sales Manager

Essential Duties & Responsibilities

• Define and execute strategies and plans for eCommerce customers in line with Hunter Fan Companys business requirements and growth objectives.
• Own the path to purchase and all associated eCommerce sales and marketing activities across assigned customers channels and platforms.
• Manage all aspects of selling on Amazon and support growth across marketplaces and customer channels as applicable.
• Ensure achievement of agreed customer targets and key performance indicators including sales profitability forecast accuracy digital shelf performance content quality inventory alignment and promotional effectiveness.
• Implement follow up and update customer and channel plans to ensure priorities timing ownership and execution are clearly managed.
• Support Category Channel Marketing and Product teams in the development of sales plans promotional programs product launches and customer-specific growth initiatives.
• Collaborate with peer Customer Managers and internal business partners to share best practices and drive account-related initiatives.
• Work collaboratively with Paid media department to develop advertising initiatives
• Lead account management activities including forecasting inventory planning promotional planning site merchandising opportunities cross-selling site events and customer business reviews.
• Collect analyze and translate data from internal and external systems into actionable insights business updates and recommended next steps.
• Manage vendor portal requirements with accounts including item setup content updates reporting compliance and issue resolution.
• Oversee content data management and uploading across accounts and channels including product copy images enhanced content item attributes pricing and launch readiness.
• Effectively manage direct reports to ensure goals are well defined and executed
• Ensure adherence to all Company principles policies customer requirements pricing guidelines and brand standards.
• Ensure development of careers succession plans coaching prioritization and performance guidance for direct reports as assigned.
• Work comfortably in the grey with an end-to-end understanding of the business including sales operations content inventory fulfillment customer experience and profitability.
• Challenge the status quo and continuously raise the bar for eCommerce execution process improvement reporting and customer experience.
• Required travel 20-30%

Education

Required:

• Bachelors degree in Marketing Business Administration eCommerce Digital Marketing Sales or other related field required
• Minimum of 7 years of progressive sales marketing eCommerce channel management marketplace management or digital commerce experience required.
• Prior experience in eCommerce is essential. Experience with Amazon national retailers marketplace platforms Shopify or similar digital commerce platforms vendor portals product content tools and analytics systems is strongly preferred.
• Experience leading direct reports cross-functional initiatives customer planning forecasting promotional strategy and online business reviews

Preferred:

• MBA or advanced degree

Special Qualifications & Skills

• Extremely detail-oriented with the ability to manage multiple projects and priorities at the same time.
• Exceptional written and verbal communication skills are necessary including the ability to communicate clearly with customers leadership and cross-functional partners.
• Strong interest and excitement in the opportunities in the ecommerce sales channel and digital commerce growth.
• Possesses an aggressive approach to all stages of execution follow-up and issue resolution with customers and internal business partners.
• Strong administrative skills self-motivation and the ability to work independently as well as part of a team.
• Strong critical thinking skills with the ability to make decisions based on data-driven results.
• Working and intuitive knowledge of computers with exceptional knowledge of Microsoft Office products especially Excel and PowerPoint and various vendor portal systems.
• Strong understanding of forecasting inventory planning promotional planning site merchandising content management marketplace requirements and eCommerce analytics.
• Ability to work within a set expense budget and manage resources responsibly.
• Willingness to travel 10% to 20% with minimal overnight travel and occasional weekend work as required.
• Ability to lift a minimum of 30 to 50 lbs. as needed for product samples customer meetings trade shows or merchandising activities.
• Must be comfortable working on a ladder at heights of 15 when needed for product reviews displays or customer support activities.
• Mechanical aptitude and basic understanding of electricity preferred.

Ideal Candidate Profile

• Thrives in a results-driven accountable environment
• Highly organized and detail-oriented
• Self-motivated and adaptable
• Strong operator with both strategic technical and financial acumen
• Demonstrated track record of long-term tenure with an organization including progressive responsibility and internal promotion
• Experience operating in a mid-sized company environment with the ability to balance strategic leadership and hands-on execution
• Strong background in consumer goods (CPG or durable goods)

Required Experience:

Manager