Ecommerce Sales & Customer Experience Representative
Job Location:
Torrance, CA - USA
Hourly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
POSITION OVERVIEW
Under the direction of the eCommerce Manager the Ecommerce Sales & Customer Experience Representative is someone who manages day-to-day e-commerce sales operations and logistics in accordance with company policies and procedures. This role will be responsible for executing the operating procedures for the ecommerce business related to the selling process and guidelines for chat and phone sales sales process logistics & fulfillment process.
RESPONSIBILITIES
Sales & Operations Duties
Drive ecommerce sales via chat phone and general follow up on leads
Provide exceptional customer service during the shopping and fulfillment process
Demonstrate excellent communication skills both internally and externally to our customers
Deliver industry-leading customer experience deserving of positive reviews via business and product reviews
Work hand-in-hand with our logistics teams to reduce turnaround delivery times and identify the best delivery method for each customer
Willing to participate in other sales offerings ie: virtual video conference sales calls with customers directly
Additional Duties
Comfortable reporting and quantifying functions of the process experience of the customers as well as other ad hoc areas of the ecommerce function.
Other projects as needed.
Education:
High School degree or equivalent required
Advanced degree or certification preferred
Experience Requirements:
Minimum of 2 years work experience navigating e-commerce sales environments
Previous experience working in retail sales
Prior work experience with logistics involving retail fulfillment processes
Experience with comparison shopping negotiating presenting quotes and closing deals with consumers.
BENEFITS & PERKS
Medical dental and vision insurance
Company-paid life insurance and AD&D coverage
401(k) retirement savings plan
Paid time off (PTO)
FSA and HSA options
Employee product discounts wellness resources and employee assistance programs
Equal Opportunity Employer including Protected Veterans and Individuals with Disabilities.
Required Experience:
Unclear Seniority
