EBT Issuance Specialist

The work we do matters!

Hiring Agency:

Health & Human Services - Agency 25

Location:

Lincoln NE

Hiring Rate:

$18.360

Job Posting:

JR2026- EBT Issuance Specialist (Open)

Applications No Longer Accepted On (If no date is displayed job is posted as open until closed):

Job Description:

The Department of Health and Human Services (DHHS) through the Division of Child and Family Services is seeking an individual to fill the EBT Accountant I position.

The EBT Accountant I is responsible for handling of state issued EBT cards per federal regulations. This position also handles delivery and monitoring of state EBT cards issued over the counter in local offices throughout the State and handles all returned EBT cards from state and vendor issued EBT mailings and re-mails. This position is crucial to the effective delivery and handling of EBT cards and maintaining Federal requirements for EBT cards.

As an EBT Accountant I you will:

Processes daily mailing of state issued EBT cards processes returned EBT cards and re-mails cards. Answers incoming calls and emails from clients and DHHS workers to resolve EBT problems. Maintains EBT card inventory to comply with Federal requirements. Works a flexible rotating Saturday shift to complete EBT mailing.

Balances and/or reconciles data to verify that posting is complete and accurate.

Reviews data on documents to ensure the information is accurate complete and meets the agency requirements; contacts document originator to request missing and/or corrected information.

Applies established refund procedures to process returned payments in an accurate and timely manner.

Sorts files and/or retrieves correspondence records reports printouts and other documents to ensure uniform storage and easy access to information.

Operates office equipment including personal computer calculator and reproduction equipment to duplicate scan compile tabulate check enter attach or post materials/information.

Hiring Wage: $18.360 per hour - non exempt

Work Schedule: Monday - Friday; 8:00 AM - 5:00 PM

Dress Attire: Business Casual

Location: NSOB - 301 Centennial Mall South Lincoln NE

Requirements / Qualifications

Minimum Qualifications: Post high school coursework or vocational education in accounting finance business administration or related field OR experience performing accounting functions including interpreting and analyzing financial data.

Preferred Qualifications: Experience with verbal and written inbound customer service requests. Current or previous experience with DHHS eligibility systems or processes. Bi-lingual English and Spanish.

Knowledge Skills and Abilities

Knowledge of: general accounting procedures; customer service techniques.

Skill in: written and verbal communication; word processing and spreadsheet software; gathering and compiling data into spreadsheets; detail orientated work.

Ability to: learn and apply agency policies/guidelines; enter information into computer systems; post information to worksheets and other documents; compute and compile figures using addition subtraction multiplication division and percentages; compare information and recognize discrepancies; communicate with agency staff and the public to express facts and gather information; operate office equipment such as personal computers scanners photocopies and desk calculators.

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