Early Support Specialist

Type of Appointment: Full-Time Probationary

Job Classification: Student Services Professional III

Anticipated Hiring Range: $5540 maximum

Work Schedule: Monday - Friday 8:00 am - 5:00 pm


THE DEPARTMENT:

The Office of Student Success provides leadership for multiple units focused on meeting the needs of Cal Poly Pomonas diverse student body. The Office of Student Success oversees the coordination of academic advising initiatives to achieve shared goals and the development and implementation of academic intervention programs to help students make timely progress toward degree completion. Student Success provides oversight for academic and student success as related to academic policies university advising academic-related initiatives and strategic planning. The office handles student petitions related to academic issues including general academic petitions retroactive withdrawals grade appeals academic renewal and records the completion of culminating experiences. Student Success provides oversight for University Advising the Bronco Advising Center Student Communication Advising Technology Undeclared Advising Early Alerts Programs Graduation Pledge Programs the Early Start Program the Learning Resource Center; Bronco Tutoring; First Year Experience (FYE); Science Technology Engineering and Mathematics Students United to Create a Community for Engineering and Science Success (STEM SUCCESS); Reading Advising and Mentoring Program (RAMP); and the University Writing Center. The Office of Student Success collaborates with Academic Programs Enrollment Management Services and College leaders to support students in meeting their academic goals.

DUTIES AND RESPONSIBILITIES:

Program Coordination

• Adapts and implements developmental student-centered strategies and interventions.
• Researches best practices and trends on the national and local levels as they relate to early alerts interventions.
• Implements program enhancements to improve student outcomes and progress to degree.
• Partner closely with college advising staff (retention and graduation specialists coordinators and advisors) academic departments primary and supplemental advisors Enrollment Services and Health and Wellbeing staff to develop alerts case management workflows and business processes.
• Manages and maintains the tracking of student persistence and monitoring progress to degree.
• Reports on strategies utilizing assessment data program information student persistence numbers graduation rates and other student success markers. Trains professional staff and student staff on advising models developed.
• Serves as a resource and referral for professional staff faculty and student advisors regarding program implementation and logistics.
• Early Support Specialist (ESS) will be responsible for ensuring that faculty receive the appropriate training to effectively complete the progress reports and issue early alerts.
• Leverage the work that CPP has been doing to identify success markers or courses that have historically had an adverse impact on persistence from the first to second year.
• The success markers will be programmed into CPP Connect which will help the ESS to identify students who have completed are enrolled in have an upcoming or have missed a success marker course.
• Coordinate with the course faculty advisors and the Learning Resource Center to ensure that students who are currently enrolled in success marker courses are actively engaged in tutoring and supplemental instruction to increase the students likelihood of completing the course successfully.
• For those students who have upcoming or missed success markers the ESS can partner with the appropriate college advisor to ensure that these students are enrolled in the correct course.
• Support the assessment/analysis of intervention effectiveness data and report findings to different audiences (i.e. advisors retention and graduation specialists associate deans deans student affairs leadership etc.) Special Projects: Summer Completion Grant Centralized Campaigns. Support the Senior Coordinator of University Advising with students in unique situations - reentry inactive etc.

Student Staff and Intern Supervision and Training

• Works with the Executive Director of University Advising Associate Director of Student Success Advising and the Senior Coordinator of University Advising to: Recruit hire train and supervise graduate student staff interns on receiving triaging and disseminating alerts and cases.
• Provide training on interpreting University policies advising and administrative procedures student development theory transition issues advising skills and techniques and workshop presentations.
• Coordinate office staffing and scheduling of student staff. Intervene with any complex student issues that require professional attention.

General Advising

• As needed provide timely focused advising to all students to ensure they stay on track to graduation and are able to successfully navigate university policies and procedures to meet their academic and career goals.
• In advising utilize a combination of high-level analytical and interpersonal skills as well as independent judgement when developing effective and creative solutions to student problems.
• Assists with the Bronco Advising Centers drop-in general advising available to all undergraduate students.
• Use E-advising tools including CPP Connect/EAB Degree Progress Report and semester conversion tools to advise students and educate them on academic planning.

Miscellaneous

• Serve as an active member of the College and University Advising community.
• Regularly participate in Academic Advisor Council and attend its meetings as well as advisor trainings webinars and workshops.
• Participate in supplemental advising committees and working groups as appropriate.
• Provide robust documentation of advising interactions interventions and programming via CPP Connect and other available tools.
• Summarize all information in annual reports and provide data-informed recommendations for improvements.
• Utilize reporting tools such as CPP Connect CSU Dashboards and Tableau to identify students in need of support and track progress toward improving their academic outcomes.

QUALIFICATIONS:

• Bachelors Degree - Equivalent to graduation from a four-year college or university in a related field including or supplemented by upper division or graduate course work in counseling techniques interviewing and conflict resolution where such are job-related.
• Combination - A masters degree in Counseling Clinical Psychology Social Work or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.
• Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required.
• The following knowledge and abilities as well as those listed at the lower levels in the Student Services Professional series are required for appointment into this classification. Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles practices and trends of the Student Services field as well as general knowledge of the policies procedures and practices of the program area to which assigned; general knowledge of individual counseling techniques; general knowledge or the ability to rapidly acquire such knowledge of the organizational procedures and activities of the specific campus to which the position is assigned. Working knowledge of student services programs outside the program to which immediately assigned. Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex studentrelated matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature; interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations analyze and define the problem draw valid conclusions and project consequences of various alternative courses of action; carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals.

PREFERRED QUALIFICATIONS:

• Masters degree in Educational Leadership College Student Personnel Educational Counseling or a related field.
• Knowledge of General Education in the California State University system.
• Experience working with students in academic distress dealing with highly sensitive issues.
• Demonstrated ability to work collaboratively with experienced staff and unite them around common goals; personal qualities of integrity flexibility compassion and an enduring sense of humor.
• Experience in at least two of the following areas: academic advising teaching assessment counseling and co-curricular activities. Ability to juggle multiple tasks at once while remaining composed.
• Ability to retain and utilize large amounts of detailed information and quickly access and utilize additional information in the moment.
• Strong verbal & written communication skills including phone and in-person emails texts etc.
• Technology savvy.
• Demonstrated ability to work independently meet deadlines handle and prioritize simultaneous requests.
• Self-starter who advocates for themselves.
• Excellent interpersonal communication skills.
• Creative and analytical thinker with strong problem-solving skills.
• Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds.
• Ability to exercise independent judgment.
• Ability to cultivate strong interpersonal customer and co-worker relationships and work effectively cross-functionally.
• Ability to read and interpret complex information talk with customers and listen attentively. Must protect the confidentiality of student personal information and comply with Family Educational Rights and Privacy Act (FERPA).
• Must comply with all university procedures and policies.
• Experience with and/or a general understanding of program coordination.
• Experience and proficiency with Microsoft Office products including Word Excel PowerPoint and Outlook.
• Ability to work independently and possess self-direction skills to be able to initiate plans organize prioritize multi-task and coordinate work in a fast-paced organization.
• Ability to work efficiently and effectively and to adapt to change in a dynamic work environment.
• Effective advising and interpersonal skills.
• Effective verbal and written communication skills.
• Ability to work with a diverse student population and diverse work environment.
• Ability to work occasional evenings and weekends. Knowledge of critical issues impacting higher education deep commitment to educational equity and student success and skill in working with multiple and diverse constituencies to create and sustain positive learning experiences for students.
• Effective program assessment and data management/interpretive skills.
  
  

Out of State Work

The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSUs mission is to prepare educated responsible individuals to contribute to Californias schools economy culture and future. As an agency of the State of California the CSUs business operations almost exclusively reside within California. The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. For more information go to the California State University Out-of-State Employment Policy.

Background Check

Cal Poly Pomona will make a conditional offer of employment to final job candidates pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information and/or it is discovered that the candidate knowingly withheld or falsified determining the suitability of the candidate for the position Cal Poly Pomona will give an individualized assessment to any information that the applicant submits for consideration regarding the criminal conviction history such as the nature gravity and recency of the conviction the candidates conduct performance or rehabilitation efforts since the conviction and the nature of the job applied for. For more information go to the California State University Background Check Policy.

Education Code 89521 Requirements

Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicants current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

CSU Classification Salary Range

This position is part of the APC bargaining unit 4. The CSU Classification Standards for this position are located on the CSU Classification Standards CSU Salary Schedule is located on the CSU Salary Schedule website. The classification salary range for this position according to the respective skill level is: minimum $5540 and maximum $7893 per month. Please refer to the anticipated hiring range for the appropriate salary rate for this particular position.

Employment Eligibility Verification

Cal Poly Pomona hires only individuals lawfully authorized to work in the United compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. For more information go the I-9 Acceptable Documents website.

University Driving Requirement

Positions that require driving for university business by using a personal or state vehicle must comply with the Authorized University Driver Policy. Driving records are monitored and evaluated by the Risk Management Department. The Risk Management Department evaluates a good driving report based on the following criteria. The driver must: 1. Have a valid California or other State Drivers license. 2. Have no more than 3 motor vehicle violations or been the cause of 3 accidents in a 12-month period (or any combination of 3 thereof) 3. Not have more than 3 DMV Points if their license is Class C or 4. Not have more than 5 DMV Points if their license is Class A B or C with endorsements. For more information go to the Authorized University Driver Policy.

Security & Fire Safety

In compliance with state and federal crime awareness and campus security legislation including the Jeanne Clery Campus Safety Act California Education Code section 67380 and the Higher Education Opportunity Act (HEOA) Cal Poly Pomonas Annual Security Report and Annual Fire Safety Report are available for viewing at Cal Poly Pomonas Annual Security Report and Cal Poly Pomonas Annual Fire Safety Report.

Pay Transparency Nondiscrimination

As a federal contractor Cal Poly Pomona will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. For more information see the Pay Transparency Nondiscrimination Provision poster.

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at . For more information go to Employment Notices.

Equal Employment Opportunity

Consistent with California law and federal civil rights laws Cal Poly Pomona provides equal opportunity in employment without unlawful discrimination or preferential treatment based on race sex color ethnicity or national origin. Our commitment to equal opportunity means ensuring that every employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. Cal Poly Pomona complies with Title VI of the Civil Rights Act of 1964 Title IX of the Education Amendments of 1972 the Americans with Disabilities Act (ADA) Section 504 of the Rehabilitation Act the California Equity in Higher Education Act Californias Proposition 209 (Art. I Section 31 of the California Constitution) other applicable state and federal anti-discrimination laws and CSUs Nondiscrimination Policy. We prohibit discriminatory preferential treatment segregation based on race or any other protected status and all forms of discrimination harassment and retaliation in all university programs policies and practices.

As a federal contractor Cal Poly Pomona complies with the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) and requests priority referral of protected veterans for our job openings.

Other Notices

For other important employment notices we invite you to visit Cal Poly Pomonas Employment Notices web page.