E911 Shift Supervisor

Salary Range: $23.26 - $37.45/hour depending on experience FLSA: Nonexempt

This classification is safety sensitive subject to random drug testing in accordance with the Countys Drug & Alcohol Policy.

Essential Functions:

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar related or a logical assignment for this classification. Other duties may be required and assigned.

Supervises directs and evaluates assigned staff; develops and oversees employee work schedules to ensure adequate coverage and control; compiles and reviews timesheets; approves/processes employee concerns and problems and counsels or disciplines as appropriate; assists with or completes employee performance appraisals; directs work; acts as a liaison between employees and management; and trains staff in operations policies and procedures.

Supervises operations in an assigned section on an assigned shift; provides guidance advice instruction and training; makes work assignments; monitors work in progress; ensures shift activities comply with established policies and procedures; explains and interprets policies and procedures.

Assists operators during critical incidents; ensures that all the appropriate personnel and/or equipment has been dispatched and notifications have been made to the appropriate personnel; coordinates response to critical incidents; and monitors activity at the Center for Disease Control radiation clinics banks etc.

Assists operators during high volume periods; answers incoming emergency and non-emergency voice and Telecommunication Device for the Deaf (TDD) calls; determines nature of call and correct signal and/or code; and simultaneously enters information into the Computer Aided Dispatch (CAD) System.

Provides lifesaving and pre-arrival instructions to callers in emergency medical situations; remains available to callers while units are in route; and checks medical status.

Dispatches the appropriate agency personnel to scene through use of radio and CAD System; coordinates multi-unit and multi-jurisdictional response calls; maintains awareness of available response units; dispatches calls to available units; maintains contact with response units to provide information and instructions regarding emergencies; and assists in the coordination of correct response.

Utilizes computer to enter and retrieve data/information related to police fire and emergency medical service activity; retrieves and relays information from the Georgia Crime Information Center (GCIC) and National Crime Information Center (NCIC) such as drivers license weapon registration vehicle tag article identification numbers date of birth etc. to law enforcement personnel.

Compiles and analyzes data for customer surveys; makes calculations; and reports finding for continuing improvements for quality assurance.

Testifies in Court; may be called to testify as the owner of a voice on an E-911 recording and/or to be a witness that a call was received.

Processes Open Records requests; receives and reviews requests; listens to calls; identifies and omits proprietary information; and creates and submits a recording or report of requested calls.

Performs duties of E-911 Watch Commander temporarily as assigned.

Minimum Qualifications:

High school diploma or GED and vocational training in emergency communications required; five years of experience in public safety dispatch and/or 911 emergency communications with two years as an E-911 Communications Officer III; or any equivalent combination of education training and experience which provides the requisite knowledge skills and abilities for this job.

Specific License or Certification Required: Must possess and maintain a valid Georgia drivers license. Must possess and maintain the following: GCIC and NCIC Certifications Emergency Medical Dispatch (EMD) Certification Georgia Peace Officer Standards and Training (POST) Certification Communications Training Officer (CTO) Certification Cardiopulmonary Resuscitation (CPR) Certification and certification on all dispatch and supervisory consoles.