E-Commerce Shipping & Inventory Supervisor

Shipping & Inventory Supervisor EcommerceGoodwill of Greater New York & Northern New JerseyPosition OverviewThe Shipping & Inventory Supervisoris responsible forleading the ecommerce fulfillment and inventory operations to ensureaccurate efficient andtimelydelivery of customer orders. This role oversees shipping performance inventory accuracy warehouse organization and asset protection to support a high-performing ecommerce operation that maximizes revenue for Goodwills position leads the shipping and inventory team ensuring orders are picked packed and shipped according to operational standards while meeting key performance indicators for order accuracy fulfillment speed shipping costs and customer Shipping & Inventory Supervisor plays a critical role in protecting company assets bymaintainingstrong inventory controls performing regular inventory audits and ensuring that donated goods are handled stored and shipped with care. The role also ensures shipping processes are efficient cost-effective and aligned with best practices across strong operational leadership and continuous improvement this position helps ensure the ecommerce department delivers excellent customer experiences while driving profitability and operational ResponsibilitiesFulfillment OperationsLead and manage the ecommerce shipping team to ensure all orders are processed accurately and shipped on fulfillment KPIs are consistently met including:On-time shipment ratesOrder accuracyLow damage rates during shipmentLow return rates related to packaging or fulfillment errorsPositive customer feedback and reviewsOversee daily order fulfillment including picking packing labeling and shipment the use ofefficient picking packing and shipping workflowsthat support high order volume and quick turnaround and implement process improvements to increase efficiency andmaintainservice packages are prepared using proper materials and packaging standards to protect items during ManagementMaintain strong oversight of ecommerce inventory to ensure accuracy organization and asset andmaintaininventory best practices including:Inventory tracking and system accuracyOrganized storage and shelving standardsClear labeling and bin managementProper handling of fragile or high-value itemsConductregular inventory audits and cycle countsto ensure inventory accuracy inventory cleanup initiatives to remove inactive lost or improperly stored inventory systems and physical storage remain aligned inventory life cycle including intake storage fulfillment relisting and removal of unsellable ExcellenceMaintain aclean safe and organized warehouse environment applying 5S principles and operational best proper handling and protection of donated goods and company assets throughout the fulfillment shipping vendor performance and ensure the organization isutilizingthe most effective and cost-efficient shipping to reduce shipping costs whilemaintainingservice compliance with company policies safety standards and operational technology and digital tools that improve fulfillment efficiency and inventory & Team DevelopmentSupervise coach and develop the shipping and inventory team to achieve operational KPIs and productivity team members on fulfillment procedures packaging standards inventory management and system a culture of accountability teamwork and operational team performance and provide coaching to improve productivity and cross-training to ensure flexibility across shipping and inventory Impact & Asset StewardshipEnsure donated goods are handled with care and processed in a way that maximizes value for Goodwills the ecommerce department in driving revenue and profitability through efficient operations and asset as a strong steward of donated goods company systems and operational Experience2years of experience in warehouse operations fulfillment inventory management or supervising or leading a team in a fulfillment or warehouse with inventory management systems and order fulfillment working in high-volume ecommerce retaillogistics or distribution operations in resale thrift or secondhand retail operations is a & CompetenciesStrong leadership and team management organizational and operational management attention to detail and inventory of shipping best practices packaging standards to analyze operational performance and improve managing shipping vendors problem-solving skills and ability to adapt in a fast-paced to operational discipline asset protection and mission-driven We OfferGenerous Time off policy to use when you need itHealth wellness and financial resources to help you achieve our personal goalsRobust health benefits including medical dental vision parental leaves and company sponsored life insuranceRetirement matching programs and contributionsTransit and commuter benefits#IND3