E-Commerce Manager

Why choose us

Are you ready to take the next step in your leadership career Join us for an exciting opportunity as a Home Shopping Department Manager where digital fulfillment customer service and operational excellence come together.

At Albertsons Companies we are looking for team-focused managers who are passionate about people performance and deliver a seamless shopping experience. As a Home Shopping Department Manager you will lead daily fulfillment operations ensure accurate and timely order completion and support strong customer satisfaction while driving digital sales growth. This role offers a fastpaced handson environment where your work directly impacts customers and overall store success.

Bring your flavor

Building the future of food and wellbeing starts with a seamless digital shopping experience. Bring your passion for customer service organization and operational excellence to a role where you manage highvolume fulfillment operations support your team and ensure every customer order is accurate on time and handled with care.

Main responsibilities:

• Oversee all daily operations of the Home Shopping Department ensuring timely accurate and customerfocused order fulfillment

• Deliver an exceptional pickup and delivery experience while resolving customer concerns substitutions and refunds professionally

• Coordinate endtoend fulfillment processes including picking staging dispensing and delivery coordination (where applicable)

• Ensure proper use of Home Shopping technology handheld devices and fulfillment systems

• Monitor key performance metrics such as order accuracy pick rates ontime completion labor efficiency and customer satisfaction

• Create and manage schedules aligned with order volume peak demand and productivity expectations

• Partner with department leaders to address inventory availability and outofstocks impacting orders

• Hire train coach and develop Home Shopping associates while fostering a positive accountable team culture

• Ensure compliance with food safety sanitation quality and company operational standards

We are looking for candidates who possess the following:

Soft skills:

• Strong customerservice focus with excellent communication skills

• Effective people management coaching and teambuilding abilities

• Strong organization time management and problemsolving skills

• Ability to manage work in a fastpaced highvolume environment

Competencies:

• Digital order fulfillment and pickup/delivery operations

• Labor planning scheduling and productivity management

• Performance metric tracking and continuous improvement

• Operational standards food safety and compliance execution

Knowledge:

• Retail ecommerce or Home Shopping operations

• Store systems handheld technology and fulfillment platforms

Abilities:

• Ability to review performance data and take corrective action

• Ability to train coach and develop associates

• Ability to lift up to 50 lbs. and work in varying temperature environments

• Travel requirements: None

• Other requirements: Flexible availability including early mornings evenings weekends and holidays; reliable attendance; compliance with company safety policies and Code of Business Conduct

We also provide a variety of benefits including:

• Competitive wages paid weekly

• Associate discounts

• Health and financial well-being benefits for eligible associates (Medical Dental 401k and more!)

• Time off (vacation holidays sick pay). For eligibility requirements please visit myACI Benefits

• Leaders invested in your training career growth and development

• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values Click below to view video: ACI Values

A copy of the full job description can be made available to you.