Durable Medical Equipment Coordinator Multiple Locations

Thank you for considering a career at Roper St. Francis Healthcare!

Scheduled Weekly Hours:

Work Shift:

Shift: Monday-Friday 8:30am - 4:30pm

Primary Location: 8950 University Blvd Suite 150 North Charleston SC - Position will travel to offices across the system.

Primary Function/General Purpose of Position

The Durable Medical Equipment (DME) Coordinatoris responsible forcoordinating departmental workflows supporting operational processes andfacilitatingefficient day-to-day activitieswithin the DME program. This role provides guidance and support to team membersassistswith onboarding and training activities and ensures alignment of work across functions. TheCoordinatorpartners with leadership tomaintainorganized consistent and effective operations while supporting staff in the execution of their role provides guidance and support to team membersassistswith onboarding and training activities andsupports the resolution of complex or escalated patient eligibility and workflow situations.

Essential Job Functions

• Coordinate and support daily departmental workflows including work prioritization scheduling support and alignment of team activities to ensure efficient operations.

• Serve as a resource to team members by providing guidance on processes procedures eligibility requirements and patient-related workflows escalating issues to leadership asappropriate.

• May perform Durable Medical Equipment Liaison responsibilities including insurance verification eligibility determination patientfinancial responsibilityreview and patient education on equipment use and safety.

• Support the resolution of non-routine or complex coverage authorization or documentation issues andassistin ensuring consistent application of processes across the team.

• Assistwith orientation onboarding and ongoing training of associates including reinforcement of standard processes and expectations.

• Support leadership with department operations including tracking workflow needsassistingwith work organization andmaintainingawareness of operational demands.

• Mayassistin the creation and processing of purchase orders and related operational documentation.

• Monitor workflows andidentifyopportunities to improve efficiency consistency and overall effectiveness of departmental processes.

This document is not an exhaustive list of all responsibilities skills duties requirements or working conditions associated with the job. Employees maybe requiredto perform otherjob-relatedduties as required by their supervisor subject to reasonable accommodation.

Licensing/Certification

May haveone of the following (preferred):

• National Athletic Trainers Association Board of Certification (NATABOC) Athletic Trainer License in the state of practice

• Certified Medical Assistant (CMA) American Association of Medical Assisting

• Registered Medical Assistant (RMA) American Medical Technologies

• Certified Clinical Medical Assistant (CCMA) NationalHealthcareerAssociation (NHA)

• National Certified Medical Assistant (NCMA) National Center for Competency Testing (NCCT)

• Nationally Registered Certified Medical Assistant (NRCMA) National Association for Health Professionals (NAHP Not accepted in South Carolina)

BLS Basic Life Support (preferred upon hirerequiredwithin30 daysfor BSMHrequiredat hire RSFH)

Education

High School diploma or equivalent (required)

Work Experience

1 yeardurablemedical equipment experience (preferred)

Training

None

Language

None

Patient Population

Demonstrates the knowledge and skills necessary to provide careappropriate tothe age of the patients served in his or her assigned area.

Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patients status and interprets the appropriate information needed to identify each patients requirements relative to his or her age specific needs and to provide the care needed as described in departmental policies and procedures.

Neonates (0-4 weeks)

Infant (1-12 months)

Pediatrics (1-12 years)

Adolescents (13-17 years)

Adults (18-64 years).

Geriatrics (65 years and older)

Working Conditions

Periods of high stress and fluctuating workloads may occur

General office environment.

May be exposed to limited hazardous substances or body fluids

May be exposed to human blood and other potentially infectious materials

May have periods of constant interruptions

Prolonged periods of working alone.

* Individuals in this positionare required toexercise universal precautions use personal protective equipment and devices andlearnthe policies concerning infection control.

Physical Requirements

Physical Demands

Frequency 0% 1-33% 34-66% 67-100%

Lifting/ Carrying (0-50 lbs.) X

Lifting/ Carrying (50-100 lbs.) X

Push/ Pull (0-50 lbs.)X

Push/ Pull (50-100 lbs.)X

Stoop KneelX

CrawlingX

ClimbingX

BalanceX

BendingX

Work Position

Frequency 0% 1-33% 34-66% 67-100%

SittingX

WalkingX

Standingx

Additional Physical Requirements/Hazards

Physical Requirements

Manual dexterity (eye/hand coordination)
Hearalarms/telephone/taperecorder
Reach above shoulder
Repetitive arm/hand movements
Finger Dexterity
Acuity - far
Acuity - near

Hazards

Use of Latex products

Depth perception

Skills

Hard/Tech/Clinical Skills:

• Provide fitting patient education on application use care and expected outcome for products asindicatedby the physician instructions and manufacturer recommendations.

• Educate patients on insurance plans and provisions financial responsibility and collection of patient portions.

• Ensure all necessary documentation and authorizationisobtained as it relates to payer requirements.

• Trackmaintain and order inventory for one or multiple locations.

• Actively promote and foster excellent relations inter-departmentally and with external case managers payers suppliers physician clinicalstaffand surgery personnel.

• Ensure compliance ismaintainedby documenting custom measurements ABNs MAEs and LMNs as needed.

• Ability to work with a team of DMEPOS Coordinators and Billing Specialists.

• PostsDME charges.

• Train employees on DME process and procedures

• Cleaning/stocking

• Ensure blood borne pathogen Occupational Safety and Health Administration (OSHA) requirements and other governmental regulations are adhered to.

• Ensure all safety regulations are adhered to.

Soft/Interpersonal Skills:

• Operate within the concept of patient focused care

• Deliver caringtimelyservice with positive body language

• Responds promptly to patient needs and requests

• Greet patients at every stage of the visit

• Responds promptly to Physician and team member requests and inquiries

• Participates as an active positive member of the team

• Behavior and decision-making should be aligned with the ministrys core values

• Excellent oral active listening and written communication skills

• Strong customer service interpersonal and organizational skills

• Strong organizational skills with great attention to detail

• Ability to handle multiple priorities and tasks

• Willingness to learn technical product and clinical competency

Roper St. Francis Healthcare is an equal opportunity employer.

As a Roper St. Francis Healthcare teammate youre part of a Misson that matters. We support your well-being personally and professionally. Our benefits are built to grow with you and meet your unique needs every step of the way.

What we offer

• Competitive pay incentives referral bonuses and 403(b) with employer contributions (when eligible)

• Medical dental vision prescription coverage HAS/FSA options life insurance mental health resources and discounts

• Paid time off parental and FMLA leave and short- and long-term disability

• Tuition assistance professional development and continuing education support

Benefits may vary based on the market and employment status.

Department:

It is our policy to abide by all Federal and State laws as well as the requirements of 41 CFR 60-1.4(a) 60-300.5(a) and 60-741.5(a). Accordingly all applicants will receive consideration for employment without regard to race color national origin religion sex sexual orientation gender identity age genetic information or protected veteran status and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact The Talent Acquisition Team at .