DSHS HCLA Unit Manager

DSHS HCLA APS Training Unit Manager - Centralized Intake

Are you looking for an opportunity to protect vulnerable adults with statewide impact

Adult Protective Services(APS) isseeking a passionate leader who is an excellent communicator with solid experience to fill our APS Unit Manager a close-knit team that empowers and supports each other and makes a difference while making it happen.

In this role youll be responsible for supervising and managing the day-to-day operations of the APS statewide centralized intake unit that includes APS supervisors intake staff and support addition youll be responsible for monitoring daily activity compiling and analyzing data setting goals and objectives for the unit overseeing quality assurance activities as it relates to intake training and staff development and overall program
integrity regarding the intake process. Whats more this position is responsible for maintaining and continuous improvement of the response and consistency of screening reports of abandonment abuse neglect financial exploitation and self-neglect.

This position willutilizea hybrid structure of telework and in-person as business needs require.

Success will be built on:

• Effective management and continuous improvement of the statewide APS centralized intake system
• Your exceptional interpersonal leadership and team-building skills
• Ability to provide training policy interpretation clarification and consultation
• Your ability to provide knowledgeable reliable and professionally sound guidance regarding the design development and implementation of the APS centralized intake system.

• Providing supervision direction and support to centralized intake supervisors and line staff setting expectations for performance recruitment hiring mentoring coaching training and evaluating performance.
• Conducting regularly scheduled team meetings to review activities of the team organizing and prioritizing team activities reviewing completed tasks & deadlines; Setting new goals priorities and deadlines.
• Conducting 1:1 meetings with intake supervisors and designing unit work plans to identify goals strategies and timelines to carry out agency objectives.
• Ensuring there is an ongoing collaboration with Tribal Governments regarding APS reports through the sharing of information and the initiation and implementation of working agreements.
• Directing monitoring and ensuring that APS centralized intake staff are in compliance with meeting expectations set forth in RCW 74.34 and other policies.

Required education experience and competencies:

A bachelors degree in social work health social science public administration related field.

Preferred candidate will possess a masters degree.
Experience in application of advanced program management principles and skills and an understanding of the diverse organizational culture and business processes with the HCS Division.
And
A minimum of five years of experience as a Social Service Specialist 3 in Adult Protective Services conducting field investigations or three years of experience as a Social Service Specialist 4 (Supervisor).
Or

Seven to Nine years of professional/practical experience in social work health social science public administration work comparable to a Social Service Specialist.

Preferred/desired education experience and competencies:

• Experience with managing professional staff or leading and managing a central business function such as central intake.
• Application of advanced program management principles and skills and an understanding of the diverse organizational culture and business processes with the APS Division.
• Knowledge of federal and state administrative regulations and laws; and policies related to due process.
• Ability to communicate and comprehend through oral and written forms of communication with management peers clients and the public.
• Understanding of and commitment to the principle of person-centered planning consumer choice and self-direction.
• Methods and techniques of policy development and management including principles and practices of program planning and evaluation.

Completed applications will include

1. Letter of Interest detailing your experience as it relates to what were looking for

1. Resume

1. Three current professional references.

The Department of Social and Health Services (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging common purpose shared values and meaningful work. It is crucial to our agencys vision that you bring a fairness access and social justice commitment to your work with DSHS. We strive to support all Washingtonians including Black Indigenous and People of Color people with physical behavioral health and intellectual disabilities elders LGBTQIA individuals immigrants and refugees and families building financial security.

Questions about job number 04231 Contact and please reference hiring announcement 04231 in your email.