DSHS HCLA Continuous Quality Improvement Unit Manager

Residential Care Services (RCS) invites you to bring your expertise and leadership to a role where your work truly matters.

RCS is seeking a Continuous Quality Improvement (CQI) Unit Manager to lead the development implementation and continuous refinement of statewide quality improvement (QI) policies processes and this role you will guide and support a high-performing team of Quality Improvement Consultants while shaping how quality and accountability are embedded across the division.

As part of the Department of Social and Health Services (DSHS) you will apply your deep knowledge of Continuous Quality Improvement Total Quality Management Lean Management and the ISO 9001 quality management system to strengthen systems that impact care and services statewide.

Although this position is based at RCS Headquarters your influence and leadership will extend across Washington State.

Some of What Youll Do

• Lead and continuously refine the divisions Continuous Quality Improvement (CQI) program
• Oversee the divisions response to legislatively assigned and mandated QI activities
• Conduct Division-wide needs assessments to identify gaps and opportunities for improving existing QI systems
• Provide leadership and oversight for the divisions response to audits
• Plan organize and oversee the work of the QI Unit ensuring alignment with division goals
• Develop and implement QI tools training plans and standard operating procedures (SOPs)

Who Should Apply

• A masters degree in business public administration health care administration social work human services public health behavioral health psychology informatics health information management organizational management or a closely related field
• Completed coursework in Total Quality Management Continuous Quality Improvement or Lean Management

And

• Five years of experience managing a Continuous Quality Improvement program with direct reports in a hospital health care corporation military or government setting
• Formal training and hands-on experience in CQI Total Quality Management Lean Management and the ISO 9001 model
• Advanced expertise in quality improvement concepts and methodologies

Or

• A bachelors degree in business public administration health care administration social work human services public health behavioral health psychology informatics health information management organizational management or a closely related field
• Completed coursework in Total Quality Management Continuous Quality Improvement or Lean Management

And

• Seven years of experience managing a Continuous Quality Improvement Unit with direct reports in a hospital health care corporation military or government setting
• Formal training and hands-on experience in CQI Total Quality Management Lean Management and the ISO 9001 model
• Advanced expertise in quality improvement concepts and methodologies

How To Apply
To be considered please submit:

1. A completed application
2. Your resume
3. A cover letter describing your experience and interest in the role

Questions

Email recruiter Kris George at and reference job number 04180.

The Department of Social and Health Services (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging common purpose shared values and meaningful work. It is crucial to our agencys vision that you bring a fairness access and social justice commitment to your work with DSHS. We strive to support all Washingtonians including Black Indigenous and People of Color people with physical behavioral health and intellectual disabilities elders LGBTQIA individuals immigrants and refugees and families building financial security.

Prior to a new hire a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid drivers license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment its programs or services on the basis of age sex sexual orientation gender gender identity/expression marital status race creed color national origin religion or beliefs political affiliation military status honorably discharged veteran Vietnam Era recently separated or other protected veteran status the presence of any sensory mental physical disability or the use of a trained dog guide or service animal by a person with a disability equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at . Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-.

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