DSHS FTAA IT Systems Administration Journey

DSHS FTAA DIT IT Systems Administration Journey (ServiceNow ITOM/CMDB Administrator)
Join our team as an IT Systems Administration Journey (ServiceNow ITOM/CMDB Administrator) within the Finance Technology and Analytics Administrations (FTAA) Division of Information Technology (DIT) in Olympia Washington.

In this critical enterprise role you will serve as the technical steward of the agencys ServiceNow IT Operations Management (ITOM) and Configuration Management Database (CMDB) environments ensuring accurate visibility of technology assets services and infrastructure that support more than 18000 users statewide. Youll design and maintain discovery solutions manage CMDB data governance develop system integrations and drive automation that strengthens IT service delivery across DSHS. The work you perform directly supports the reliability security and effectiveness of mission-critical systems that help deliver essential services and resources to millions of Washington residents.

Some of what youll do:

• Administer and maintain ServiceNow ITOM Discovery Service Mapping and CMDB solutions to ensure accurate visibility of enterprise IT assets services and infrastructure.
  
• Configure and optimize Discovery schedules Mid Servers credentials and Service Mapping capabilities to support automated identification and classification of Configuration Items (CIs).
  
• Develop test and deploy custom Discovery Patterns Probes scripts and automation solutions using JavaScript PowerShell APIs and ServiceNow development tools.
  
• Establish and maintain CMDB governance standards CI lifecycle processes reconciliation rules and Common Service Data Model (CSDM) compliance to ensure data integrity and accuracy.
  
• Monitor CMDB health conduct audits resolve data quality issues and manage CI relationships to maintain a trusted enterprise source of configuration data.
  
• Design implement and support integrations between ServiceNow and enterprise platforms such as cloud services monitoring tools asset management systems and security solutions.
  
• Troubleshoot complex platform discovery integration and infrastructure issues by collaborating with network security server and application teams.
  
• Configure develop and support ServiceNow modules including Incident Change Problem Asset Management Service Catalog and related workflows business rules notifications and user interfaces.
  
• Participate in ServiceNow platform administration activities including upgrades instance cloning plugin management release testing security administration and system performance optimization.
  
• Partner with business and technical stakeholders to translate requirements into scalable solutions provide training and technical guidance and maintain comprehensive system documentation and reporting.
  
  

• Strong knowledge of enterprise IT infrastructure including servers networks databases cloud platforms security principles and system integrations.
  
• Experience designing developing implementing and supporting large-scale ServiceNow ITSM ITOM CMDB or enterprise technology solutions.
  
• Proficiency with scripting and automation tools such as JavaScript PowerShell Python REST APIs and related integration technologies.
  
• Ability to analyze complex technical issues identify root causes evaluate impacts and develop effective solutions across interconnected systems.
  
• Strong project management organizational and time-management skills with the ability to prioritize competing responsibilities and meet deadlines.
  
• Excellent verbal and written communication skills with the ability to collaborate effectively with technical teams business partners vendors and leadership.
  
• Demonstrated accountability adaptability sound judgment customer focus and commitment to continuous improvement safety and high-quality service delivery.
• Applicants with equivalent professional certifications (e.g. ServiceNow Certified Administrator ServiceNow Certified Developer ITIL) who may not have traditional degrees.
  
  

• A bachelors degree that includes at least 9 semester hours or 15 quarter hours of Information Technology Computer Science or closely related coursework;
  AND
  
• Two (2) or more years of experience administering and configuring the ServiceNow platform including at least one (1) year of experience supporting CMDB and ITOM/Discovery functions;
  AND
  
• Two (2) or more years of experience analyzing administering installing configuring maintaining or providing technical support for information technology systems software applications or enterprise platforms.
  OR
  
• Eight (8) years of progressively responsible professional Information Technology experience performing work such as consulting system administration platform configuration solution design implementation business requirements analysis ITIL-based process improvement project leadership technical support customer support or supervision of staff performing Information Technology functions.
  

• Work schedule: 8:00 AM - 5:00 PM Monday through Friday
  
  

• An updated resume
  
• Three professional references with contact information
  
  

Prior to a new hire a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid drivers license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment its programs or services on the basis of age sex sexual orientation gender gender identity/expression marital status race creed color national origin religion or beliefs political affiliation military status honorably discharged veteran Vietnam Era recently separated or other protected veteran status the presence of any sensory mental physical disability or the use of a trained dog guide or service animal by a person with a disability equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at . Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-.

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