Dry Cleaning Customer Service Representative

Job Title: Customer Service RepresentativeJob Department: Dry CleaningJob Pay Rate: $15.50 / hourJob Summary:As a Dry Cleaning Customer Service Representative you will act as the primary liaison between luxury hotel/resort guests VIP clients and the in-house or contracted dry cleaning and laundry operations. You will manage guest garment care requests with white-glove precision ensuring that designer delicate and everyday wear is cataloged inspected processed and returned to the guest ahead of schedule while upholding Forbes Five-Star hospitality standards. Learn more about Broadmoor Duties and Responsibilities include following. Other duties may be assigned:Greet guests and respond to telephone calls emails and in-person inquiries regarding laundry dry cleaning pressing alterations and minor garment repairs with professionalism discretion and Forbes Five-Star hospitality laundry bags and garments from guest rooms service areas or designated drop-off locations ensuring prompt and accurate garment counts fabric types care labels and guest preferences including special handling instructions such as handwashing starch requirements eco-friendly cleaning methods and treatment for delicate inspect all garments for pre-existing damage missing buttons loose hems loose threads discoloration stains or other conditions prior to document garment conditions service specifications and special care requirements on guest records receipts and departmental tracking pre-treatment needs stain-removal requirements and specialty garment instructions to laundry and dry-cleaning production service orders guest preferences requests billing charges and delivery information into the property management system (PMS) point-of-sale (POS) or other departmental software with a high degree of and attach secure non-damaging identification tags to garments and verify associated documentation to maintain chain-of-custody and order standard express and same-day cleaning services to ensure all guest deadlines and operational turnaround times are with laundry attendants dry-cleaning technicians valets housekeeping personnel and other departments to ensure seamless service completed orders for quality cleanliness pressing standards stain removal effectiveness and overall presentation before guest garments are professionally pressed packaged wrapped and presented according to luxury hospitality timely delivery of completed garments to guest rooms residences suites or designated pickup locations ensuring accuracy and discretion at all VIP and special-arrival garment requests ensuring all items are completed ahead of schedule and presented in pristine guest concerns garment-care questions service delays and complaints promptly utilizing sound judgment and service recovery techniques to achieve positive billing discrepancies missing-item concerns and service issues promptly while maintaining guest satisfaction and protecting company detailed records of garment tracking delivery confirmations guest requests and service guest belongings and maintain strict confidentiality regarding guest identities room numbers personal information and wardrobe to departmental policies quality standards safety procedures and handling requirements for luxury garments designer apparel and specialty a clean organized professional work environment that reflects the standards of a luxury resort other duties as assigned to support departmental operations and exceptional guest complete compliance with The Broadmoor guidelines operational procedures safety policies and institutional standards for excellence (Forbes Travel Guide and AAA Five-Diamond).Maintain a willingness to learn about The Broadmoors history estate grounds wilderness properties culinary offerings and retail additional duties and responsibilities as required. Performs other duties as assigned. - This is not necessarily an exhaustive list of all responsibilities skills duties requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances we are looking for:Minimum of a high school diploma or General Education Degree (GED) experience in customer service hospitality high-end retail or upscale valet/dry cleaning services is highly preferred; however an equivalent combination of relevant education and professional background will be considered.A valid drivers license is required as this role may involve transporting equipment across the Resort. Please note that all employees operating Broadmoor vehicles must be at least 18 years of to utilize Microsoft Office tools for documentation and email in hotel Property Management Systems (PMS) Point-of-Sale (POS) platforms and digital garment-tracking of fabric care procedures luxury textiles designer apparel and specialty garment handling of common stain classifications and appropriate garment care methods to support quality service verbal communication and active listening skills with the ability to anticipate guest needs convey information clearly and deliver personalized service with professionalism and discretion.A highly motivated team player who connects easily with colleagues and drives results through positive energy and seamless skills negotiation conflict resolution and ability to work in fast-paced to lift pull or push up to 50 lbs. with assistance and proper safety schedule including weekends and holidays as required by the calendar of events.*Reasonable accommodation will be provided for individuals with disabilities.*Not sure you meet every qualification We still encourage you to apply. At The Broadmoor we value exceptional candidates who bring a genuine willingness to learn grow and help us deliver Five-Star Choose The BroadmoorJoin the team at the worlds longest-running Five-Star Five-Diamond Resort. At The Broadmoor we invest in your future with comprehensive benefits professional growth and mentorship from top industry : We empower our team with a rewards package including comprehensive health and dental insurance a 401(k)-retirement plan and exclusive local discounts. Please click here for a comprehensive list of Development: Your growth is our priority. Whether you are seeking a seasonal position or a long-term career we provide the hands-on development and training you need to NotesYour application will not be penalized for redacting or removing any age-identifying information (such as your age date of birth or dates of school attendance/graduation).This posting is expected to close by the date listed at the top of the page. We encourage applicants to apply early as this position may close sooner if filled. If necessary this posting will remain open until it is filled.