DRP Field Implementation Manager

Job Description

The Role:

The DRP Field Implementation Managers primary responsibility is to oversee all dealers DRP Implementations in each region lead the Dealer Group DRP Implementations while serving as the Channel Fields SME for the Digital Retail Platform.

WhatYoullDo:

• Serve as the regional lead for dealership group implementations providing high-touch white-glove support to ensure a smooth rollout experience.
  • White-glove support is defined as tailored concierge-style support with direct involvement faster response and often end-to-end help with complex or high-priority digital retailing engagement
• Manage the implementation pipeline and track dealer progress through pre-onboarding onboarding and go-live stages removing barriers that could delay completion.
• Subject Matter Expert (SME) on GMs DRP (Digital Retail Platform) dealership operations and automotive digital retailing best practices to drive strong engagement and utilization.
• Maintain dealer engagement throughout the implementation process to drive momentum and readiness ensuring key dealership personnel meet required turnaround times for critical implementation milestones.
• Act as a relationship manager for dealers during implementation addressing concerns navigating conflict and managing pushback effectively.
• Proactively identify DRP implementation risks and work to mitigate effectively and efficiently.
• Document communicate and escalate issues/concerns as necessary.
• Partner with field resources (DRP Implementation Partners) by supporting the non-technical and relationship-driven aspects of implementation while they focus on technical execution.
• Deliver clear engaging presentations and product demonstrations using established presentation materials.
• Help ensure each dealership group has a positive implementation experience and is successfully launched on schedule.
• Prioritize time effectively focusing on high-impact DRP activities and maintaining alignment with established DRP goals.
• Manage travel and program related expenses in accordance with GM guidelines.

Your Skills & Abilities (Required Qualifications):

• Background in dealership consulting or automotive retail operations.
• Strong understanding of the retail automotive industry including common terminology dealership structures and workflow processes.
• Experience working with dealership and automotive retail software platforms including DMS CRM and digital retailing solutions.
• Knowledge of dealership desking or F&I processes.
• Quick learner with the ability to stay current on rapidly evolving digital solutions.
• Proven ability to maintain a positive solutions-oriented attitude in high-pressure environments.
• Strong collaboration skills with the ability to work effectively within the General Motors team as well as with clients and vendor partners.
• Exceptional verbal and written communication abilities.
• Skilled in delivering presentations leading productive discussions and addressing objections with resilience.
• Proficient in Microsoft Office applications.
• Strong analytical problem-solving and decision-making capabilities.
• Willingness to travel weekly (up to 60% overall depending on territory).

About GM

Our vision is a world with Zero Crashes Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day individually and collectively to drive meaningful change through our words our deeds and our culture. Every day we want every employee to feel they belong to one General Motors team.

Benefits Overview

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We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required where applicable to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more visit How we Hire.

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