Drop Off Center Supervisor

** THIS POSITION IS OPEN TO CURRENT CITY OF MILWAUKEEEMPLOYEES ONLY**

The Drop Off Center Supervisor manages the daily operationsof the City of Milwaukees Drop Off Center facilities including allocating andsupervising staff overseeing contracted service providers deliveringexceptional customer service resolving conflicts and auditing revenuecollected from user service charges.

Administrative and Customer Service

• Coordinate the removal of special waste from Drop Off Centers by various contracted service providers.
• Provide public information and educate customers on City policies and ordinances that govern the proper disposal of certain waste types.
• Resolve conflicts complaints and service inquiries from residents and public officials.
• Reconcile deposits and maintain reports relative to revenue generated from Drop Off Center user charges.
• Analyze usage revenue tonnage and project trends.
• Analyze traffic flow and recommend and execute layout changes to enhance efficient usage of space and maintain safe traffic flow.

Supervision

• Supervise and instruct yard attendants roll-off operators and contracted staff on daily priorities and proper operations at the Drop Off Centers.
• Create daily work schedules and assign duties to staff.
• Coach and develop employees to support their success.
• Assist staff with customer interaction and training.
• Serve as a resource for staff and customers for complex inquiries.

Snow Duty

• Participate in snow and ice control operations during the winter season.

We welcome qualified individuals with disabilities who areinterested in employment and will make reasonable accommodations during thehiring process in accordance with the Americans with Disabilities Act (ADA) of1990 as amended by the Americans with Disabilities Act Amendments Act (ADAAA)of 2008.

The Drop Off Center Supervisor must be willing and able to:

• Respond to emergency call-outs and report within 60 minutes or fewer at any time during the day or night any day of the week for storm response snow and ice control operations and other emergencies.
• Be on-call beyond standard business hours to respond to various emergencies including working extended hours weekends and holidays to accommodate snow and ice control operations.
• Withstand prolonged exposure to variable and extreme weather conditions including rain wind excessive heat intense cold and snow.
• Climb ladders and work at elevated heights.
• Perform medium physical work including exerting up to 50 pounds of force occasionally up to 20 pounds of force frequently and/or up to 10 pounds of force constantly to move objects.

The pre-placement medical tests include:

• Physical/ lift test
• Audiogram
• Vision
• Non-DOT drug test

1. Regular status as a City of Milwaukee employee having successfully completed a probationary period for a civil service position or status as a City of Milwaukee employee in a fixed-term position.
2. Four years of field or customer service experience in municipal public works private solid waste or a closely related enterprise.
3. Valid drivers license at the time of appointment and throughout employment.

Equivalent combinations of education and experience may beconsidered.

NOTICE: Please do not attach your academic transcripts toyour employment application. The hiring department will verify candidateseducation as part of the background screening process prior to extending anyjob offer.

• Bachelors degree in business administration public policy or a related field from an accredited college or university.
• Direct supervisory and/or leadership experience.
• Direct customer service experience.

Technical

• Ability to learn and effectively supervise municipal public works operations including refuse collection recycling systems snow plowing and ice control.
• Knowledge of safety regulations and safe worker practices.
• Proficiency using Microsoft Office Suite including spreadsheets word processing and email.
• Ability to learn job-specific computer systems and software.
• Knowledge of basic accounting principles and skills working in spreadsheet databases.
• Ability to reconcile deposits and update the Citys financial management systems.
• Ability to read and interpret work-related documents.

Communication Interpersonal and Customer Service

• Verbal communication and presentation skills to positively represent the department to groups both large and small.
• Written communication skills to prepare clear and concise business correspondence and reports.
• Ability to work effectively with multi-level multi-cultural staff City officials and the public.
• Knowledge of customer service best practices and the ability to incorporate them into operations.
• Ability to interact with residents in a courteous tactful and concerned manner.
• Ability to work cooperatively and fairly with people whose backgrounds may differ from ones own.

Leadership

• Knowledge of supervisory management principles and practices.
• Skill in coordinating people and resources to achieve desired outcomes.
• Ability to build effective work teams to accomplish daily tasks.
• Ability to create and develop a work team in which all members can reach their potential.
• Ability to foster an environment of inclusion where all employees are treated respectfully are valued for their strengths and feel that they can safely express themselves.
• Ability to assign and direct work assess performance make hiring decisions and take corrective action.

Judgment and Professionalism

• Analytical problem-solving and investigative skills to monitor staff and assigned areas.
• Ability to plan organize and manage time effectively.
• Ability to use sound judgment to make decisions.
• Conflict resolution skills and the ability to remain calm in stressful situations.
• Ability to consistently demonstrate professional conduct.
• Ability to maintain confidentiality.
• Ability to serve as an effective steward of City resources.

The current salary range (1EX) is$72768-$89460annually and the resident incentive salary range for City of Milwaukeeresidents is$75678-$93038 annually.Appointment will be made inaccordance with the provisions of the City of Milwaukee Salary Ordinance.

In accordance with the City of Milwaukee Salary Ordinance:

• The incumbents of positions in this class if certified by the Commissioner of Public Works as being when appropriate regularly involved in snow and ice control operations which results in an excessive amount of overtime work shall receive 4.8% additional biweekly salary as compensation for such overtime work.

THE SELECTION PROCESSwill be job-related and willconsist of one or more of the following: an evaluation of related educationexperience and accomplishments an evaluation of written communicationinterviews and/or other assessment methods. The Department of Employee Relationsand the Department of Public Works reserve the right to call only the mostqualified candidates to proceed in the selection process. Information from theselection process will be used to make a hiring decision. Selected candidateswill be transferred and/or promoted to the position.

INITIAL FILING DATEThe selection process willbe held as soon as practical after the deadline listed above. Receipt ofapplications may be discontinued at any time after this date without priornotice. However recruitment may continue until the Citys needs have been applicant is responsible for attending all phases of the selection processat the time and place designated by the hiring authority.

NOTE:Transfer/Promotional Opportunities andPromotional Examinations are not open to Milwaukee Public Schools employees orto the public. Only current City of Milwaukee employees and civilian personnelin MFD and MPD hired through a City Service Commission process who have successfullycompleted a probationary period for a Civil Service position or who havestatus as a City of Milwaukee employee in a fixed-term position will beconsidered. Individuals with exempt provisional temporary or emergencyappointments are not eligible for transfer.

• APPLICATIONS and further information may be accessed by visiting you would like assistance completing an application please contact the Department of Employee Relations at or
• The Department of Employee Relations is located at City Hall 200 E Wells St Room 706 Milwaukee WI 53202.

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The City of Milwaukee values and encourages diversity and isan equal opportunity employer.