Driver Operations Supervisor | Final Mile & White Glove Delivery

DSV - Global transport and logistics
In 1976 ten independent hauliers joined forces and founded DSV in Denmark. Since then DSV has evolved to become the worlds 3rdlargest supplier of global solutions within transport and logistics. Today we add value to our customers entire supply chain by transporting storing packaging re-packaging processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines outlets stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at

Location: USA - Lancaster Midpoint Dr

Division:Road
Job Posting Title: Supervisor VAD Driver Operations
Time Type: Full Time

Summary

Know final-mile operations and what it takes to deliver a true white-glove customer experience

DSV is looking for a Driver Operations Supervisor to lead the day-to-day execution of our Value Added Delivery (VAD) operations. This is a hands-on leadership role overseeing drivers helpers and supporting warehouse personnel responsible for specialized deliveries where safety service professionalism product handling and attention to detail are critical.

Youll coordinate daily dispatch and delivery schedules coach and develop field teams reinforce customer-specific SOPs and help ensure every delivery meets expectations for on-time performance premium product handling damage prevention professional customer interaction and assembly or installation services.

And when the unexpected happens youll help lead the response. Whether its a challenging delivery site equipment issue customer concern service exception or complex installation youll work with drivers Account Managers operations teams and other partners to find solutions and keep the customer experience on track.

If you have experience in final-mile white-glove specialized delivery or transportation operations and enjoy leading teams in a fast-paced customer-focused environment this is an opportunity to grow your career with the worlds largest freight forwarding and logistics organization.

Start Here. Go Anywhere.

Duties & Responsibilities

• Supervise and provide day-to-day leadership to drivers helpers and supporting warehouse personnel including performance monitoring coaching training and ongoing operational support.
• Coordinate daily dispatch driver and helper assignments and delivery schedules to support safe efficient operations and on-time delivery performance.
• Monitor active routes and delivery progress proactively addressing delays staffing concerns site conditions equipment issues customer requirements or other factors that may impact successful delivery completion.
• Collaborate with Account Managers to understand customer-specific requirements Standard Operating Procedures (SOPs) service expectations delivery protocols and escalation procedures.
• Ensure customer-specific SOPs and delivery requirements are clearly communicated to drivers helpers warehouse personnel and other appropriate team members.
• Train and coach personnel on professional customer interaction proper handling of delicate and high-value items delivery procedures and applicable assembly or installation standards.
• Reinforce expectations for professional conduct appearance communication and service while employees are representing DSV at customer and delivery locations.
• Serve as a primary escalation point for field issues customer complaints delivery exceptions and complex on-site assembly or installation challenges coordinating timely resolution with appropriate internal and external stakeholders.
• Maintain regular communication with drivers and field teams providing operational support and addressing issues that may impact safety service scheduling customer experience or delivery completion.
• Conduct regular performance reviews and provide constructive feedback coaching and development to support employee performance and continuous improvement.
• Foster a collaborative team environment that promotes safety accountability professionalism service excellence and high performance.
• Monitor driver availability route progress Hours of Service traffic weather site requirements and other operational conditions making adjustments as necessary to maintain service reliability and regulatory compliance.
• Ensure drivers comply with applicable Department of Transportation (DOT) regulations federal and state transportation laws and company safety policies and procedures.
• Conduct regular audits of delivery vehicles specialized equipment tools and employee uniforms or appearance to ensure equipment readiness safe operation and compliance with established company and customer standards.
• Monitor the condition and availability of specialized delivery equipment including liftgates stair climbers protective padding and other tools or equipment required to safely complete VAD services.
• Drive performance toward zero-damage delivery expectations by monitoring pre-trip planning proper product handling and protection site inspections delivery execution and post-delivery wrap-up procedures.
• Review damage incidents service failures customer complaints and other delivery exceptions to identify root causes reinforce expectations and implement corrective actions or process improvements as appropriate.
• Conduct regular team meetings focused on safety customer requirements operational updates service expectations compliance and team communication.
• Collaborate with Account Managers customer service operations and other internal teams to address delivery concerns and ensure timely resolution of customer issues.
• Support initiatives designed to improve service quality on-time performance damage prevention operational efficiency employee performance and overall customer experience.
• Utilize Transportation Management Systems (TMS) and related technology tools to manage delivery operations monitor route and team performance and support operational decision-making.
• Provide training and guidance to employees on the use of company technology platforms operational systems and required delivery documentation.
• Review and approve operational documentation reports delivery records and employee-related records as required.
• Perform additional duties and responsibilities as assigned to support business operations.

Qualifications & Experience

• High school diploma or GED required. Bachelors degree in Logistics Supply Chain Management Transportation Business or a related field preferred; equivalent industry experience may be considered in lieu of a degree.
• Minimum of 1 to 2 years of experience in logistics transportation delivery operations or a related operational environment.
• Minimum of 1 year of supervisory or people leadership experience required.
• Experience within last-mile delivery white-glove delivery luxury delivery final-mile operations specialized delivery or a similar service-focused transportation environment preferred.
• Experience supervising or coordinating drivers helpers warehouse personnel or other field-based operational teams preferred.
• Experience coordinating daily dispatch delivery scheduling route assignments or similar transportation activities preferred.
• Experience working with customer-specific SOPs service requirements or delivery protocols preferred.
• Experience supporting delivery operations involving delicate high-value oversized or specialized products preferred.
• Experience with assembly installation or value-added delivery services preferred.
• Working knowledge of Department of Transportation (DOT) regulations and transportation compliance requirements.

Skills & Competencies

• Strong leadership and team management skills with the ability to coach develop motivate and hold employees accountable for performance and service expectations.
• Strong understanding of delivery operations dispatch scheduling route execution and field support.
• Strong customer service orientation with the ability to professionally manage escalations customer concerns and complex field situations.
• Ability to understand communicate and reinforce customer-specific SOPs and service requirements across operational teams.
• Strong attention to detail and commitment to maintaining high standards for product handling damage prevention equipment readiness employee appearance and overall service quality.
• Ability to train and coach employees on professional customer interaction specialized product handling and applicable assembly or installation procedures.
• Strong problem-solving and decision-making skills with the ability to respond effectively to time-sensitive field customer staffing equipment and operational issues.
• Ability to coordinate multiple routes delivery teams customer requirements and operational priorities in a fast-paced environment.
• Strong analytical mindset with the ability to evaluate operational performance delivery exceptions damage incidents and service trends to identify opportunities for improvement.
• Strong written and verbal communication skills with the ability to collaborate effectively with employees customers Account Managers operations teams and leadership.
• Results-oriented approach with a strong commitment to safety on-time delivery service quality damage prevention and customer satisfaction.
• Working knowledge of DOT requirements and transportation safety practices.
• Proficiency in Microsoft Office applications including Excel Word and PowerPoint.
• Experience working with Transportation Management Systems (TMS) dispatch systems and operational technology platforms preferred.

Physical Demands

While performing the duties of this position the employee is regularly required to use a computer telephone and other standard office and operational equipment and to communicate and exchange information verbally in writing and through electronic means.

The role requires regular movement throughout office warehouse yard and delivery environments to support employees inspect vehicles and equipment observe operational activities and address field or service needs. The employee may be required to stand or walk for extended periods and occasionally bend stoop kneel crouch reach push pull or otherwise position themselves as necessary to inspect equipment products or delivery conditions.

The employee may occasionally be required to lift carry push or pull items weighing up to 50 pounds in connection with operational oversight equipment inspection training or other job responsibilities.

Work Environment

This role operates across professional office warehouse yard and delivery environments and requires regular interaction with drivers helpers warehouse personnel Account Managers customers and other operational stakeholders.

The employee may be exposed to varying temperatures outdoor weather conditions moving vehicles and equipment loading and unloading activities delivery sites and noise levels consistent with active transportation warehouse and delivery operations. Adherence to all applicable safety protocols and personal protective equipment (PPE) requirements is expected when working in operational environments.

The role operates in a fast-paced customer-focused environment and may require the employee to manage multiple delivery teams and priorities simultaneously respond to time-sensitive field or customer issues and maintain focus during periods of high operational activity.

Travel to customer or delivery locations may occasionally be required to support field operations service issues employee training site assessments or other business needs. Flexibility in working hours may be required based on delivery schedules operational needs customer requirements or service continuity.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position within the described physical demands and work environment.

For this position the expected base pay range is $ 70K $80K annually. Actual compensation will be determined based on job-related factors such as relevant experience skills education certifications and geographic location in accordance with applicable laws and company policy.

Information regarding DSVs benefits offerings including eligibility coverage options and plan
details is available through the DSV Benefits Showcase. Benefits programs and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race creed color national origin age sex religion ancestry disability veteran status marital status gender identity sexual orientation national origin or any other characteristic protected by applicable federal state or local law. If you require special assistance or accommodation while seeking employment with DSV please contact Human Resources at. If you are interested in learning the status of your application please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV Global transport and logistics

What moves you

At DSV we move more than goods. We move careers ambitions and opportunities.

With close to 150000 colleagues in over 90 countries we are the global leader in transport and logistics and it is our people who bring our services and solutions to life every day. From frontline operations to business functions every role contributes to keeping supply chains flowing and societies running.

Here you are trusted to take ownership act on your ideas and make decisions that create real impact. It is a place where people careers and ideas keep moving forward. We value transparency in how we communicate and collaborate and we win together by supporting each other challenging each other and delivering results as a team.

Start here. Go anywhere

This is our promise of movement. A promise that your work matters your contribution counts and your career can move as far as your ambition takes it.

If you are looking to make an impact grow your career and be part of something bigger DSV is the place to be.

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