Driver Licensing Recall Technician

The work we do matters!

Hiring Agency:

Motor Vehicles - Agency 24

Location:

Lincoln NE

Hiring Rate:

$18.965

Job Posting:

JR2026- Driver Licensing Recall Technician (Open)

Applications No Longer Accepted On (If no date is displayed job is posted as open until closed):

Job Description:

This position provides administrative and technical support for the Driver Licensing Services Division and serves as a point of contact for staff management and the public. Duties include processing driver licensing transactions and re-examinations reviewing documentation for statutory and regulatory compliance and providing backup support for specialized programs.

The position also assists with policy and manual updates legislative review testing materials audits inventory purchasing scheduling and other administrative duties assigned by management.

Look at what we have to offer!

13 paid holidays
Vacation and sick leave that begin accruing immediately
Military leave
156% (thats not a typo!) state-matched retirement
Tuition reimbursement
Employee assistance program
79% employer paid health insurance plans
Dental and vision insurance plans
Employer-paid $20000 life insurance policy
Public Service Loan Forgiveness Program (PSLF) through the Federal government
Wide variety and availability of career advancement as the largest and most diverse employer in the State
Opportunity to be part of meaningful work and make a difference through public service
Training and Development based on your career aspirations
Fun inviting teammates
A safe and secure environment

At the State we stand by our core values of treating others with dignity and respect acting ethically in all situations and creating an environment where our customer is our top priority. Apply to join our team today!

Job Duties:

Driver Licensing Processing and Program Support

• Process re-examinations medical/vision statements Driver Safety School certifications out-of-state renewals PDPS transactions and license/ID corrections.
• Conduct online processing audits and provide backup for CDL and Federal Medical Certification programs.

Customer Support

• Assist the public by phone email website and in person.
• Answer licensing questions resolve issues and schedule CDL appointments.
• When assigned to telephone coverage the employee is expected to remain available and actively respond to calls for approximately 90% of the assigned coverage period.

Policies Manuals and Testing

• Coordinate updates to Driver Licensing policies procedures and Drivers/Motorcycle Manuals.
• Review legislative changes and recommend updates to manuals procedures and test questions.

Staff Administrative and Operational Support

• Maintain equipment and supply inventories process printing/purchase requisitions coordinate with vendors and the State Print Shop distribute mail and update licensing schedules.
• Assist Driver Licensing staff examiners and management by phone email website and in person.

Management and Home Office Support

• Assist the Administrator and provide backup to the Program Manager and Home Office staff.
• Perform additional duties and provide office coverage as assigned.

Requirements / Qualifications

Minimum Qualifications: Coursework/training or experience related to research presentation or publication in an area related to the programs or functions of the employing agency; business administration; accounting; customer service; and/ or technical support work including use of computer software such as word processing spreadsheets and database management.

Preferred Qualifications:

• Experience in driver licensing government administration or a related regulatory environment.

• Experience interpreting laws regulations policies and procedures.

• Experience reviewing records and documentation for compliance and resolving complex issues.

• Experience providing customer service and technical assistance to staff and the public.

• Experience reviewing or updating policies procedures manuals forms or testing materials.

• Experience with audits inventory purchasing or vendor coordination.

Other: Regular and reliable attendance required.

Work Schedule: Rotating 8 hour shifts: 7:30am 4:00pm 8:00am 4:30pm 8:00am 5:00pm

Knowledge Skills & Abilities:

• Knowledge of driver licensing laws regulations policies procedures and Nebraska Rules of the Road.
• Strong research problem-solving organizational and attention-to-detail skills.
• Strong written and verbal communication and customer-service skills.
• Ability to review records and documentation for accuracy and compliance.
• Ability to use multiple computer systems databases and Microsoft Office applications.
• Ability to manage multiple priorities work independently and adapt to changing requirements.

If youre currently employed by the State of Nebraska please dont apply through this external career site. Instead log in to Workday and open the Jobs Hub - Internal Apply app from your home landing page. You can access Workday anytime through the Link web page: offer a comprehensive package of pay benefits paid time off retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.

Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position agency and employment status. For more information on benefits please visit: Opportunity Statement

The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity inclusion and belonging. We recruit hire train and promote in all job classifications and at all levels without regard to race color religion sex. age national origin disability marital status or genetics.